at Loews Hotels Inc in Des PlainesRosemont, Illinois, United States
Job Description
Security Officer
Situated between the energy of Downtown Chicago and the convenience of the nations busiest airport, Loews Chicago OHare Hotel is truly the best of both worlds. Complete with rotating art gallery showcases by local artists, lux amenities and upscale accommodations - our property is truly an OHare Oasis.
Responsible for patrolling and monitoring hotel facility to ensure the safety and security of guests and employees and the protection of hotel property and assets. Reports suspicious / unsafe activities or conditions to Security management to obtain direction and assistance.
Job Specific
Performs Security Office, Employee Entrance and Patrol operations as outlined in the Standards of Performance Manual for Security Officers
Thoroughly understands all Hotel Emergency Response Procedures and is able to respond appropriately to all situations
Monitors/controls access to all facility employee entrances, ensures that only authorized individuals enter
Maintains a visitor sign-in/out log and issues temporary passes to visitors/vendors
Inspects all packages entering and exiting through facility employee entrances, denies access to or removal of unauthorized materials
Verifies that all materials leaving facility are accompanies by a completed, signed package removal pass, confiscates and turns over to management, all materials not properly authorized
Maintains signature lists of Management personnel authorized to sign package removal passes
Patrols front of house, back of house and exterior hotel areas, reporting any safety or security hazards, unacceptable behavior, or suspicious persons to Security Supervisor for direction and resolution
Prepares necessary maintenance requests for safety related maintenance requirements identified
Monitors CCTV cameras, radio communications, and Fire Control Computers
Documents all security related issues and assistance provided in appropriate Security reports
Logs, stores, and returns lost and found items in accordance with hotel policies
Enforces hotel rules/regulations in accordance with Employee Manual and hotel policy
Monitors and ensures compliance to hotel key control policies by all employees
Interacts with guests in a courteous and professional manner
Responds to all guest and employee incidents, gathers information, secures area if necessary to preserve evidence
Completes all daily reports in accordance with the Safety Security Manual
May operate departmental vehicles to include electric personnel transport vehicles, pick up trucks, bicycles
May assist in the collection/distribution of employee uniforms
May assist in the distribution of employee paychecks
May assist in obtaining materials from Storeroom areas during non-operating hours.
Documents all after hour storeroom entries, reason for entry, ensures proper requisition obtained for all items removed
Assists other hotel employees in applying Bloodborne Pathogen Exposure Control policies
Answers department phone lines in prompt and courteous manner in accordance with all Loews hotels standards
Other duties as assigned
General
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Qualifications
Excellent communication and guest service skills
Minimum two years previous Security department experience preferred at a similar quality property
CPR certified
Knowledge of hotel operations
Able to work a flexible schedule, including weekends and holidays
Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.