at RSM US LLP in ChicagoChicago, Illinois, United States
Job Description
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
Professional Services Collaboration Coordinator
The Professional Services+ (PS+) Collaboration Coordinator will play a key role in supporting our PS+ Collaboration experience through: answering and directing client inquiries through our internal PS+ Connection Center. Supporting our PS+ clients on the PS+ Connection Center includes gaining an understanding of the request, assisting with the completion of the request through research and outreach, connecting clients to subject matter experts within RSM, communicating timely with clients on the resolution of questions and issues, documenting key activities with clients in CRM, and coordinating and assisting on assigned projects.
ESSENTIAL DUTIES:
Respond and direct inbound phone and email requests from PS+ clients for support in order to ensure requested client needs are met.
Initiate, develop, and maintain communication with internal and external clients as needed to support requests from PS+ clients
Communicate status internally and externally to ensure all are informed of status and progress
Research as needed to understand PS+ client requests to ensure the alignment with assistance
Through assisting clients with requests, build internal and external relationships to support the commitment to our client experience
Support PS+ Connection Center process and organization by assisting with the development of procedures to better serve the requests from PS+ clients
Support the accurate and timely reporting of data related to PS+ client and collaboration activities.
Coordinate, track and provide communication on resource deployment projects.
Including working with RSM resource scheduling team and PS+ clients to coordinate information needed to source resources for various projects, including inventory observations, audit staffing and other projects.
Track progress and identify and escalate project obstacles to PS+ Connection Center leader and collaboration leader.
Other duties as assigned
QUALIFICATIONS:
EDUCATION/CERTIFICATIONS
Bachelor's Degree Required
TECHNICAL/SOFT SKILLS
Strong ability to clearly communicate both verbally and written with diverse audiences, required
Strong Microsoft Office skills, required, Advanced Microsoft Office skills, preferred
Ability to prepare presentations including charts, graphics, and tables, preferred
Ability to work with new technology, required
SPECIAL REQUIREMENTS SPECIFIC TO JOB
Ability to multi-task and manage multiple requests at once. Relationship- building across levels and functions.
EXPERIENCE
1-2 years' relevant experience required
3-5 years' relevant experience preferred
LEADERSHIP SKILLS
Demonstrates a working knowledge of technology tools required within assigned responsibilities
Effective organization and time management skills
Ability to manage multiple tasks
Strong attention to detail
At RSM, we offer a competitive benefits and compensation package for all our people. We support and inspire you to prioritize your wellbeing by delivering personalized, holistic programming for your physical, emotional, financial and community wellbeing. RSM has a generous time off policy with at least 14 paid holidays, wellbeing days and associate and above access to self-managed time off. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
RSM is proud to be an Affirmative Action and Equal Employment Opportunity employer. We are proud to provide our employees with tools to assist them in being successful in achieving both personal and professional goals. We welcome and support all our employees to thrive in an environment free of discrimination and harassment. As an Affirmative Action and Equal Opportunity Employer all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental... For full info follow application link.
RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.
