at University of Illinois at Chicago in Chicago, Illinois, United States
Job Description
Medical Office Specialist (Transplant Scheduling Specialist) - Hospital Transplant Program
Medical Office Specialist (Transplant Scheduling Specialist) - Hospital Transplant Program
Hiring Department: Transplant
Hiring Unit: University of Illinois Hospital & Health Sciences System (UI Health)
Location: Chicago, IL USA
Requisition ID: 1025440
Posting Close Date: 7/5/2024
Position Number: CF2125
About the University of Illinois Hospital & Health Sciences System (UI Health)
The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 495-bed tertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.
This is a full-time and benefits eligible position. UI Health offers competitive salaries commensurate with experience. In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition we offer tuition waivers for employees and dependents. Click for a complete list of Employee Benefits
UI Health is seeking a Medical Office Specialist (Transplant Scheduling Specialist) to join our Transplant team. This role provides a transplant patient with a range of complex clerical and scheduling services. In close collaboration with the transplant nurse coordinator and transplant providers, the Transplant Scheduling Specialist maintains all clerical and scheduling aspects of the assigned recipient and donor needs.
Duties & Responsibilities:
Serves as transplant patients primary scheduling point of contact.
Coordinates patients' appointment schedules (e.g., contacts patients to confirm appointments, set up return appointments); mails new information to new patients containing directions, appointment confirmations, and required releases.
Calls patients to remind them of their appointments.
Initiates and retrieves medical records and source documents as requested.
Serve as administrative support for transplant education classes or other events. On site support for the onsite class required.
Routes calls and responds to voicemails in a timely manner.
Verifies external referrals to the UI Health Transplant program
Under the direction of the registered nurse, composes various patient correspondence such as letters of medical necessity, UNOS listing letters, patient itineraries, letters of interests, etc.
Reviews and monitors efficiency of EPIC scheduling work queues to ensure accuracy, completeness, and timeliness of patient scheduling.
Under the direct of the registered nurse, composes various dialysis center and referring provider correspondence letters
Ensures administrative fields are accurate and up to date in EPIC Phoenix
Monitors workflow; trains new staff; is responsible for training permanent, temporary, and backup coverage in all phases of reception work
Assists in workflow changes in current operating procedures or suggests the development of new ones; collaborates in building procedure/policies in transplant program scheduling procedures.
Cross trained to other clerical teams within the department.
Other duties as assigned.
Perform other related duties and participate in special projects as assigned.
Minimum Qualifications Required:
Any one or any combination totaling two (2) years (24 months), from the categories below:
A. College education with coursework in a medical or para-medical field such as nursing assistant, medical assistant, or medical secretary and/or business fields such as business, finance, computer science, public administration, or social science, as measured by the following... For full info follow application link.
The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer. Background checks will be performed in compliance with the Fair Credit Reporting Act.
The University of Illinois Chicago is an affirmative action, equal opportunity
institution/employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, sexual orientation, gender identity, veteran or disability status, height, weight, or marital status in employment or the provision of services.
