at Insight Global in Chicago, Illinois, United States
Job Description
Job Description
Support agents and supervisors to access servicenow and direct client and healthcare systems that have access to servicenow intances themselves. Dashboards on their homepage. The actual study participants they do not have licenses on their servicenow page. Any questions about research study, instances, PI/PHI transferred through webforms.
Multiple channels through servicenow.
API Integration is key here. RESTAPIs is all that they work.
Outlook mailboxes in servicenow – an email automatically creates a case.
Ideal Candidate:
Expert in JavaScript – that’s the main programming language in ServiceNow
ServiceNow itself – version upgrades, skip one, how upgrades happen
OAUTH – for outlook.
Moving from dev to production instances
Property changes in the ServiceNow env
Production issues
Local to US
No security clearances
Backlog in Jira – they have access to Jira.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
-Need is for at least 20 hours of work each month till December 2024 and 15 hours a month : Jan through June 2025
-ServiceNow Developer who has more than 5 years of development experience to maintain an existing integration engine on FedRAMP instance which makes API calls to Google Apps service from ServiceNow and API calls to Tango card systems for incentives
-Developer will need to perform additional activities such as upgrading ServiceNow instance for latest versions, resolving upgrade conflicts and maintaining changes as part of change sets Nice to have:
Experience handling sensitive data null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
