at University of Illinois in Champaign, Illinois, United States
Job Description
Academic Hourly - Learner Experience Support - Gies College of BusinessTeaching and Learning
Job Summary
Assist our Learner Experience Team in supporting innovate fully-online at-scale graduate courses.
Duties & Responsibilities
Course Support
- Monitors active Coursera and Canvas courses
- Checks and corrects courses for quality issues
- Manages Coursera and Canvas course functional questions and concerns related to quizzes, assignments,
rubrics, etc. during active courses - Collects and reviews student experience data under the direction of the LX & Data teams (e.g., end of
course evaluations, student satisfaction surveys, Live Session attendance reports, etc.) - Conducts course debrief meetings for assigned courses and presents student experience data
- Provides recommendations to learning designers and the Instructional Team for improving the student
experience data
- Prepares documentation and other learning aids to help students
- Implements accessibility accommodations (i.e., adjusting assignment settings, coordinating with the
Accessibility team, etc.) - Triages student support tickets using technical support management tools, as well as properly documenting
and recording issues
- Assists with course readiness in Coursera and Canvas prior to launch
- Updates Coursera and Canvas course sites as needed
- Builds and maintains expertise in the Coursera and Canvas LMS platforms and other relevant technologies
for teaching
- Attends regular team meetings and course meetings such as: transition, launch, check-in, and debriefs
- Attends other meetings (e.g., course development meetings) as needed
Education:
- Required: Bachelor's degree or higher
- Canvas LMS experience
- Customer support experience
Preferred:
- Coursera platform experience
- Experience in higher-ed supporting learners and instructional staff
Required: English Fluency. Tech-savvy. Detail-oriented. Ability to work 20 hours or more a week during business hours M-F with flexibility to respond to urgent requests on evenings or weekends, as needed.
Preferred: Skilled in HTML, CSS, and JavaScript. Proficient at troubleshooting technical issues.
Appointment Information
This is a part-time Academic Hourly position. The expected start date is as soon as possible after 6/27/2024. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity. The salary range for this position starts at $25 per hour.
The work location for this position may be flexible. Highly qualified candidates may be eligible to work full-time remotely within the US, on-premise at our offices in Champaign, Illinois, or a combination.
Application Procedures & Deadline Information
Applications must be received by 6:00 pm (Central Time) on June 27, 2024. Apply for this position using the Apply Now button at the top or bottom of this posting. Applications not submitted through https://jobs.illinois.edu will not be considered. For further information about this specific position, please contact lsrice@illinois.edu. For questions regarding the application process, please contact 217-333-2137.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify .
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal , or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu .
Requisition ID: 1024879
Job Category: Education & Student Services
Apply at: https://jobs.illinois.edu