Academic Hourly - Learner Experience Support - Gies College of Business - 1024879-6689

at University of Illinois in Champaign, Illinois, United States

Job Description

• Monitors active Coursera and Canvas courses
• Checks and corrects courses for quality issues
• Manages Coursera and Canvas course functional questions and concerns related to quizzes, assignments,
  rubrics, etc. during active courses
• Collects and reviews student experience data under the direction of the LX & Data teams (e.g., end of
  course evaluations, student satisfaction surveys, Live Session attendance reports, etc.)
• Conducts course debrief meetings for assigned courses and presents student experience data
• Provides recommendations to learning designers and the Instructional Team for improving the student
  experience data

• Prepares documentation and other learning aids to help students
• Implements accessibility accommodations (i.e., adjusting assignment settings, coordinating with the
  Accessibility team, etc.)
• Triages student support tickets using technical support management tools, as well as properly documenting
  and recording issues

• Assists with course readiness in Coursera and Canvas prior to launch
• Updates Coursera and Canvas course sites as needed
• Builds and maintains expertise in the Coursera and Canvas LMS platforms and other relevant technologies
  for teaching

• Attends regular team meetings and course meetings such as: transition, launch, check-in, and debriefs
• Attends other meetings (e.g., course development meetings) as needed

• Required: Bachelor's degree or higher

• Canvas LMS experience
• Customer support experience

• Coursera platform experience
• Experience in higher-ed supporting learners and instructional staff