at Jones Lang LaSalle in SchaumburgSchaumburg, Illinois, United States
Job Description
Relationship Management:
Maintain high client, customer, and user satisfaction with services provided, measured through quarterly KPIs and satisfaction surveys.
Ensure effective integration FM Operations across all sites to ensure seamless delivery to the client and drive a one-team mentality in a vendor matrixed environment.
Drive superior performance through excellent people management.
Interface and develop relationships with peers in other regions and functions to ensure consistent delivery of initiatives and practices.
Act as IFM SME presenting new ideas for better customer experience; take innovative and creative approach to position
For direct reports, responsible for overall team management, staff development and planning. Execute staff succession and growth plans.
Manage, coordinate, and exercise functional responsibility for Soft FM Services, Engineering Services across the client portfolio and Property Management services at their multi-tenant site
Cost Management:
Deliver on contractual savings targets, measured by achieving annual budget targets, and monthly/quarterly budget adherence targets as prescribed.
Ensure understanding of contract requirements across the organization.
Engage with WPM team to drive savings initiatives and keep savings tracker updated with all proper documentation.
Compliance:
Achieve contractual requirements and account annual goals including but not limited to work order management metrics and all contractual CPI/KPI goals.
Understand and use of CMMS tools to drive decisions that are best for the client. Make recommendations for process and tool improvement based on knowledge/skill set.
Prepare, submit and manage facility budgets with the clients' goals and objectives addressed, track variances and ensure smooth recovery process.
Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client.
Knowledge, Skills & Abilities:
Bachelor's degree; Engineering or related degree preferred or equivalent work experience
10+ years Facility Management or Property Management experience.
Travel required, approximately 10-15% depending on client or account requirements
Work at client location as part of core delivery team
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
