at Keysight Technologies in Springfield, Illinois, United States
Job Description
Overview
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Location: US - Open to Remote
As a IT Network Operations Lead you will be part of the Keysight IT Global Network Center of Excellence (COE) organization, which takes pride in providing reliable, high-performance, secure, and cost-optimized IT networks at 130+ global sites. We are the backbone on which bits and bytes travel at amazing speeds to enable Keysight's businesses growth and operations.
If you are looking for challenges, growth, ability to develop broad IT skills knowledge and a desire to make a difference, then your search ends here.
Responsibilities
Lead a team of network operations engineers for the Americas region on resolving network related issues via the Service Desk ticketing system.
Curate and assign tickets to network operations team and provide guidance where needed to resolve network related issues.
Assign tickets and alerts are addressed and updated in a timely manner with substantive and/or actionable notes
Manage internal escalations and escalation bridges, coordinating with network and cross-team personnel to resolve critical and complex issues
Coordinate group troubleshooting sessions with other IT team members in support of network connectivity issues involving other IT towers - Server, Applications, Voice, etc.
Provide tier 3 technical escalation support to operations team members
Drive operations initiatives and project work, such as tool optimization, vulnerability management, configuration audit and cleanup, documentation & SOP development, etc.
Ensure network monitoring tools such as Solar Winds are updated with proper alerting and monitoring of network devices.
Participate in continuous improvement planning to maintain and reduce MTTR/MTTD
Identify and recommend process improvements and automation targets to management and automation teams
Participate in Problem Management, post-mortems, root cause analysis and accelerate/advance the resolution of incidents impacting the Critical Production Environment & pro-longing escalations.
Strong vendor management experience is desired in escalating TAC cases and Internet outages with the Internet Service Provider.
Willingness to work flexible hours including weekends and holiday coverage for operational needs.
Qualifications
We're looking for a diversely skilled, experienced network security engineer with these qualifications:
* Bachelor's Degree in related technology field or equivalent certification and/or experience
* 5+ years of hands-on network and security experience
* Candidate should have deep-level troubleshooting experience with quick turnaround time to resolution.
The level of role will be based on applicable experience, education and skills; Most offers will be between the minimum and the midpoint of the Salary Range listed below.
California pay range: MIN $98,750.00- MAX $164,580.00
Note: For other locations, pay ranges will vary by region
This role is eligible for our Keysight Results Bonus Program
US Employees may be eligible for the following benefits:
Medical, dental and vision
Health Savings Account
Health Care and Dependent Care Flexible Spending Accounts
Life, Accident, Disability insurance
Business Travel Accident and Business Travel Health
401(k) Plan
Flexible Time Off, Paid Holidays
Paid Family Leave
Discounts, Perks
Tuition Reimbursement
Adoption Assistance
ESPP (Employee Stock Purchase Plan)
Careers Privacy Statement
Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Keysight is an Equal Employment Opportunity Employer. Â Equal Employment Opportunity is THE LAW, EEO is the Law Poster Supplement. See all of our notices regarding accommodations and EEO.
