at Phonak in Aurora, Illinois, United States
Job Description
Who we are
You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life's unforgettable moments.
We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.
If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.
Join Sonova. Create sense.
Aurora (IL), United States
Director, Inside Sales and Sales Support (Hybrid)
Aurora, IL
Director, Inside Sales and Sales Support
In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing.
The Director Inside Sales and Sale Support will manage day to day operations of the Inside Sales Team and be responsible for directing activities, coaching, and managing sales performance. This individual will be responsible for sales quotas and strategic planning. They will set the vision for the team, create an action plan to reach that vision and work closely with supporting roles to ensure success.
Responsibilities:
Recruit, hire, and resource plan for department and manage onboarding and training for new personnel
Define long term vision and strategy for inside sales department and drive sales strategies that align with the company's broader business objectives, demonstrating a deep understanding of market dynamics and customer needs.
Lead by example in building strong customer relationships, understanding client needs, and ensuring customer satisfaction and loyalty.
Daily management of individual and department activities and sales performance KPI's
Manage inside sales selling techniques and ongoing professional development through call quality monitoring, observation and coaching
Analyze activity and sales reports to monitor and measure effectiveness
Focus on achieving and exceeding sales targets through effective team management, strategy implementation, and performance analysis.
Collaborate with sales and marketing leaders to ensure alignment of strategic initiatives and product launch activities
Collaborate with other sales leaders and finance to design and implement compensation programs and sales incentives
Maintain strong relationships and rapport with key customers and opinion leaders
Represent Sonova at national and regional meetings as required
Other duties as assigned by VP Sales
More about you:
Bachelor's degree in Marketing or Business Administration or equivalent work experience
7+ years' experience in Inside Sales or Account Management
3+ years' people management experience
2+ years' experience managing a field sales team highly preferred
B2B sales experience in Hearing Healthcare Industry desired
Possess the ability to create a high energy, enjoyable work culture; setting high standards of knowledge and accountability
Ability to interpret data and bring learnings into daily management; having a contagious stretch mindset
Ability to coach, mentor and driver performance in a team environment
Strategic thinker and problem solver
Focus on achievement of growth goals and staff accountability
Strong negotiation and closing skills
Focus on building strong customer relationships
Strong PC skills (MS Office Suite) and web based applications (SAP, SFDC, Funnel Management, Lead Management)
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Don't meet all the criteria? If you're willing to go allin and learn we'd love to hear from you!
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact wholesale.HR@Sonova.com[LM1]
What we offer:
Medical, dental and vision coverage*
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match*
Company paid... For full info follow application link.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
