at T-Mobile USA, Inc. in Downers Grove, Illinois, United States
Job Description
Be unstoppable with us!
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!
The Solutions Engineering Specialist (SES) partners with Specialist Business Sales to sell T-Mobile for Business products and services by leveraging their strong technical skills, experience, and industry knowledge. SESs engage in pre-sales activities by consulting on customer opportunities to gain understanding of their business, identify their business challenges, and develop solutions which meet their needs. The SES will architect and designs solutions utilizing T-Mobile or partner business solutions, equipment, and network. SESs provide technical support in sales presentations, product demonstrations, as well as providing answers to customer's technical inquiries.
SESs further support Specialist Business Sales by reviewing specific customer opportunities and sales funnels. SESs will keep the Specialist Business Sales teams they support apprised of relevant technologies and industry trends. They will also consult with Sales on the technical aspects of T-Mobile for business products and services. As needed, SESs partner with Marketing, Product, Engineering, Sales Ops, and Care teams to provide feedback, support special projects, and engage in market-level opportunities. SESs maintain their technical skills and industry expertise by participating in internal and external training opportunities. SESs also pursue and maintain partner or industry certification as required for their position.
Sr. Solutions Engineering Specialists (SES) also:
*Senior SES is well tenured in presales engineering within the fields of Wireless, IoT, and Cloud Architectures
*Understand and present T-Mobile wireless network and related key technologies
*Maintain expert-level knowledge of specialty products focused on 5G Advanced Solutions, Private Networks, Edge/Cloud Compute, and IoT
*Maintain expert-level knowledge of wireless-related Value-Added Solutions
*Facilitate wireless network coverage analysis
*Discuss and assist with processing In-Building Coverage requests
*Understand and present product roadmaps as needed
*Understand and present network coverage/network build-out plans as needed
*Assist with post-sale support/escalations as needed
*High-level portfolio awareness of all T-Mobile Solutions and technologies
Job Responsibilities:
Aligns to support Specialist sales teams for Advanced and Complex Solutions
Supports complex customer opportunities in the most sophisticated customer segments such as Enterprise, Strategic, State/Local Government, Education, or Federal.
Participate in customer meetings, primarily face to face.
Facilitate coverage analysis and review with customers.
Discuss and assist with processing In-Building coverage requests.
Uncover opportunities and recommend solutions.
Understanding nuances and drivers.
Design and architect services and solutions
Close technical hurdles
Prepare and present technical customer presentations
Present product roadmaps
Present network build-out plans.
Demonstrate wireless devices and solutions to customers.
Provide RFP technical input
Strategize with Sales team to improve Regional/National sales
Participate in account reviews with customers
Own customer technical relationships
Supports customer pilots.
Provides Subject Matter Expertise in at least TWO area of focus (SDWAN/Edge, Cellular Technology, Security, Mobile Internet/Routers, etc.)
Architects or develops standard and non-standard solutions to complex business challenges.
Maintaining technical knowledge by attend training in assigned areas
Maintaining adequate level of industry expertise
Pursue industry certification appropriate to role
T-Mobile wireless network and related key technologies
Wireless handsets, mobile hotspots, tablets,... For full info follow application link.
EOE Statement
We Take Equal Opportunity Seriously - By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
