Medical Office Reception or Call Center

at SIU Medicine in Springfield, Illinois, United States

Job Description

Employees in this title typically are experienced receptionists that perform a variety of clerical duties in an out-patient clinic or call center.

Current Vacancies:

Family and Community Medicine - Express Care
Family and Community Medicine
Obstetrics and Gynecology Clinic - General OBGYN
Internal Medicine/FQHC
Simmons Cancer Institute
SIU HealthCare Core
Surgery Clinic
Examples of Duties

Employees typically:
perform reception/call center duties, including scheduling of patient appointments
interview patients to obtain demographic information and orient them to the services, policies, and/or procedures of the facility
review, look-up, update, and maintain medical records as required
perform billing and cashiering duties
operate data entry equipment and other auxiliary equipment
establish and maintain effective public relations with patients and their families in regards to nonmedical services provided by the clinic.

Minimum Qualifications1) High school graduate or equivalent

Preferred Qualifications
1) High school graduate or equivalent; AND 2) Any one, or any combination, that totals 1 year from the following:
a. work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
b. work experience in a health care facility such as a doctor's, dentist's or hospital's office; which involved record keeping; working with the public, direct patient contact, answering telephones and working with medical terminology; or
c. graduate of an accredited medical secretarial or paramedical program (such as nursing assistant, medical assistant or medical secretary)
Supplemental Information

If you require assistance, please contact the Office of Human Resources at or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.
The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the
"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."
Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.
Pre-employment background screenings required.

Southern Illinois University School of Medicine is an Equal Opportunity Employer.

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Job Posting: 11998720

Posted On: Jun 23, 2024

Updated On: Jun 23, 2024

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