at University of Illinois at Chicago in Chicago, Illinois, United States
Job Description
Director, Patient Experience
Director, Patient Experience
Hiring Department: Excellence and Experience Office
Location: Chicago, IL USA
Requisition ID: 1025287
Posting Close Date: July 5, 2024
About the University of Illinois Chicago
Salary: $110,000 - $150,000
UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has over 300,000 alumni, and is one of the largest employers in the city of Chicago.
Description:
About UI Health
The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 495-bed tertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.
Position Summary
The Patient Experience Director is responsible for leading, executing, implementing, analyzing, reporting, and evaluating targeted patient experience improvement initiatives within selected service areas; developing, implementing system-wide and targeted patient/guest experience initiatives; collaborating with and instructing leadership, department directors/managers/providers and staff to implement strategies ensuring optimal patient experiences. Initiate and support evidence base tactics to reinforce UI Health as a great place for patients to receive care, staff to work and physicians to practice.
Duties & Responsibilities
Direct and drive the implementation, execution, and hardwiring of tactics and evidence-based practices that drive and support patient experience improvement initiatives for ancillary/support and assigned targeted areas.
Implement and drive strategies that enhance empathetic communication and staff engagement.
Provide training including competency validation and consultation to influence the delivery of excellent patient/family experiences relative to services provided by foods, transportation, valet services, security, hospitality, patient registration, and other areas as assigned to enhance patient experiences.
Lead patient experience targeted and system-wide projects and initiatives through active engagement, creation and execution of work plans, and collaborative partnerships among staff, leaders, and stakeholders.
Provide leadership and guidance, fostering a collaborate supportive team environment, resources, and committees to create strategies enhancing customer centered communication, and cultivating standardization with best practices.
Analyze internal and external patient experience metrics and other performance analytics to track and monitor performance trends, identify opportunities for improvement, and develop and implement recommended action plans including competency validation to improve the patient experience.
Develop communication plans of improvement/change efforts.
Serve as a key resource to management, staff, and providers to improve... For full info follow application link.
The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer. Background checks will be performed in compliance with the Fair Credit Reporting Act.
The University of Illinois Chicago is an affirmative action, equal opportunity
institution/employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, sexual orientation, gender identity, veteran or disability status, height, weight, or marital status in employment or the provision of services.
