at Dealer e Process in Lisle, Illinois, United States
Job Description
The Client Onboarding Coordinator oversees all aspects of the beginning of launching a New Business website. This includes but is not limited to:
+ Arranging and conducting a Client Onboarding / Strategy Meeting (via GoToMeeting or in-house).
+ Creating schedules for clients with a clear timeline of when things will be due from or to the client.
+ Assisting with the completion of all necessary Set up Documents.
+ Acting as the liaison between the client and all other internal teams that are working on the execution of the website and any additional products or services.
+ Tracking of all work and its completion through various company systems (Email, CRM and Google Drive).
+ Ability to clearly and confidently discuss company or third party products/tools to be set up or brought over on the client’s website.
+ Completion of multiple quality checks throughout the process. Facilitating the actual “Go Live” of the website and transfer of client post launch to the Account Executive Team.
+ Highly organized self-starter who adapts quickly to processes and has excellent attention to detail.
+ Ability to work under pressure and handle multitasking multiple projects in different phases at once.
+ Has a strong interest in learning about the Automotive Industry, websites and their associated tools, services and best practices.
+ Must be proficient in Word, Excel and PowerPoint.
+ Advanced email, phone and customer service skills.
Employee Benefits (after waiting period):+ Medical, Dental, Vision
+ 401K with company match
+ 10 Paid Holidays
+ PTO and Vacation time off
DEP’S Top 5:+ Award-winning company recognized within the automotive industry
+ Collaborative culture
+ Numerous areas for growth
+ Engaging work environment
+ In-person company/team events
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