at Marriott in Springfield, Illinois, United States
Job Description
Job Number 24105841
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
JOB SUMMARY:
Strategic technology leader responsible for implementing, managing, supporting, and optimizing applications and technology footprint that support owner & franchise functions. This role involves overseeing the design, implementation, and maintenance of design, asset management and procurement systems, managing internal and external user expectations and operations. The Senior Director collaborates with cross-functional teams both within Marriott’s Global Technology organization and business teams to ensure efficient, reliable, and secure technology solutions, that align with enterprise business objectives. This role plays a pivotal role in shaping the organization’s technology landscape, ensuring reliability, security, and scalability.
CANDIDATE PROFILE
Education and Experience
Required:
+ 10+ years’ experience in software engineering with emphasis on user experience across end-to-end processes.
+ 10+ years’ of leading engineering functions and teams to meet internal and external stakeholder expectations.
+ 10+ years’ of experience driving system and software implementations with internal technology resources and service provider teams.
+ 10+ years of experience in product design, with a track record of implementing and supporting consumer products and a clear focus on high performant systems.
+ Extensive experience leading cross-functional projects and collaborating with Product Management, Engineering, Content, Brand, and User Research teams.
+ Extensive experience understanding and translating business vision and goals into technology solutions.
+ Experience with Salesforce Sales Cloud and Service Cloud and strong understanding of customer asset management.
+ Experience with Salesforce Experience Cloud or similar digital experience platforms for internal and external users.
+ Experience with content management systems ex: Adobe Experience Manager.
+ Experience with cloud technologies and cloud native architecture in a global delivery model.
+ Proven track record of leading large teams and initiatives from inception through delivery, in both waterfall and agile frameworks.
+ Strong verbal and written communication skills with ability to communicate technical and OR concepts and solutions to a broader audience, including Senior Leadership and business teams.
+ Experience leading implementation of new systems while managing and supporting existing systems and processes.
+ Experience managing vendor relationships, tracking SLAs and ensuring delivery and systems support with vendor resources.
+ Bachelor of Science or Equivalent degree in Information Systems, Computer Science, Engineering, or related discipline.
Preferred:
+ Experience working across diverse stakeholder teams, while providing technical leadership and consultation to solve business problems.
+ Demonstrated ability to assess customer/client needs, creatively approach solutions, decide, and influence appropriate courses of action.
+ Demonstrated success leading medium- to large-scale initiatives and transformations.
+ Good process management, negotiating, influencing and problem resolution skills.
+ Proven ability to effectively prioritize and execute tasks in a high-pressure environment.
+ Ability to understand and communicate the lifecycle of technologies, OR solutions and applications and to translate into business strategies for the client organizations.
+ Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards – including drivers of process costs.
+ Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment.
CORE WORK ACTIVITIES
Technology Leadership
+ Lead, manage and drive technology solutions for Global Design, Asset Management and Global Procurement teams.
+ Technology leader responsible and accountable for solution delivery across a complex tech ecosystem.
+ Partner with global stakeholder teams to develop technology solution options to solve business goals.
+ Act as a sounding board to partnering business teams and advise and provide consultation on best fit technology solutions.
+ Look for continuous improvement opportunities to ensure operational excellence across systems and processes in scope.
+ Hire, grow, manage, and mentor a team of high performing technologists.
+ Take broad, conceptual ideas and turn them into useful and valuable technology solutions for our internal and external customers.
+ Facilitate compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including:
+ SDLC standard tools and processes for both waterfall and agile development.
+ Estimating standard tools and processes, incorporating flexibility for small and large projects.
+ Deployment of standardized tools and processes.
+ Monitor and manage projects to ensure delivery within scope, time and budget.
+ Manage vendor and service provider relationships ensuring optimal delivery of services and SLAs.
+ Partner with global technology to identify and implement secure and standardized application patterns and services that meet business needs.
+ Implementing and Managing Continuous Improvement Program
+ Drives adoption of Global Design, Asset Management and Global Procurement systems.
+ Creatively develops metrics to measure system performance, uptime and reliability.
+ Demonstrates continuous improvement through metrics of quality consistency and end user satisfaction.
+ Works with application development service providers, IT teams, and business partners to implement continuous improvement activities.
+ Responds to issues identified in project surveys or other feedback processes, to continually improve stakeholder satisfaction.
MANAGEMENT COMPETENCIES
Leadership
+ Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
+ Leading through Vision and Values – Keeps the organization’s vision and values at the forefront of employee decision making and action.
+ Managing Change – Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
+ Problem-solving and Decision Making – Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
+ Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
+ Strategy Development – Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
+ Building a Successful Team – Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
+ Strategy Executio
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