at Pacific Langham Chicago Corporation in Chicago, Illinois, United States
Job Description
PRIMARY OBJECTIVE OF POSITION:
Responsible for greeting all guests/visitors/members that enter Chuan Spa and Health Club assisting them with request or services. Responsible for checking/out spa guests, scheduling appointments, answering phones, selling retail, answering any guest questions concerning the Spa environment. Be fully versed in Langham Brand Standards, Chuan Concept & Philosophy, and Forbes Service Standards.
RESPONSIBILITIES AND JOB DUTIES:
- Responsible for smooth, efficient, and professional operation of Spa Desk
- Maintain complete knowledge of:
- All hotel features / services, hours of operation
- All Spa services, retail and professional products.
- Fitness Center programs
- Scheduled daily group activities
- Sanitation and Safety Protocols
- Maintain complete knowledge and comply with hotel and departmental policies and procedures.
- Greet each guest with a warm welcome and fond farewell.
- Accommodate all guest requests expediently and courteously.
- Handle guest complaints by following the instant guest pacification procedures and insuring guest satisfaction.
- Provide providers with an accurate daily schedule throughout shift.
- Ensure that attendants are paged and/or advised of arrival of all guests.
- Successfully complete the training / certification process.
- Notify engineering with all maintenance needs.
- Assist with Spa escorts when needed.
- Perform any task deemed necessary by management.
- Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
- Obtain department keys and secure security of such.
- Access all functions of computer system in accordance with department specifications.
- Set up workstations with necessary supplies. Maintain cleanliness throughout shift.
- Legibly complete requisition for additional supplies/materials and submit to Spa Manager
- Review in-house guest list and be familiar with guest names and room locations.
- Maintain cleanliness of Spa by following sanitation protocols.
