at Salesforce in Chicago, Illinois, United States
Job Description
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Job CategoryOperations
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
The Customer Success Strategy and Planning team is responsible for driving a best-in-class Customer Success strategy, creating the resourcing plans, executing the Long Range and Annual Planning programs, and producing business insights and recommendations to enable customer value and achieve attrition and AOV goals for the company.
We are looking for a leader to run the Long Range and Annual Planning (Go For Growth) programs, accountable for ensuring alignment and smooth deployment of the go-to-market, compensation, and headcount plans and strategies. The ideal candidate will be 1) an excellent communicator, 2) a skilled project manager, 3) a connector and team player, and 4) a strategic, big-picture thinker.
Responsibilities include:
LRP (Long Range and Annual Planning) program management with alignment to financial and business goals
Incentive compensation strategy and metrics partnering with customer success leaders
Ideation, evaluation, and execution of Go-to-Market changes and ensuring organizational alignment with sales
Cross-functional, high-impact key initiatives to drive material improvement (in speed to delivery, accuracy, efficiency) in the annual planning process
Cross-functional alignment between sales, customer success functions, finance, employee success (HR), business intelligence
Program progress reviews and escalations with leadership
Leading change management initiatives including communications to ensure smooth program launch
Tracking of issues and identification of risks with mitigation strategies
Program reporting of plans, progress, risk and issues
Lead ongoing customer success programs budget management
Lead or participate in cross-functional company planning initiatives
Leading a 2-4 people team
Desired Skills and Experience:
10+ years of experience in business planning and operations functions (management consulting, sales strategy/operations or equivalent corporate function)
Demonstrable critical thinking and problem solving ability
Proven project management and structuring ability
Analytical problem solver, comfortable with financial models and data
Comfortable dealing with ambiguity and ability to adapt to changing environment and needs
Apply creative thinking to complex programs to develop fresh solutions to drive the business forward
Excellent written and verbal communication skills and strong executive presence
Ability to influence, collaborate and work with a diverse multi-cultural group of stakeholders
Experience leading cross-functional and matrixed teams
Highly motivated, with a sense of urgency and ability to deliver multiple tasks under pressure
Player/coach leader, focused on developing her/his team
Expertise in leveraging data and analytics to inform strategic decisions and measure the impact of business initiatives
Familiarity with modern business planning tools and software to drive efficiency and effectiveness in planning processes
Accommodations
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