at Cook County Government in Chicago, Illinois, United States
Job Description
Job Posting:Jun 24, 2024, 3:03:10 PMClosing Date:Jul 8, 2024, 11:59:00 PMFull-timeShift Start Time:11:00A.M.Shift End Time:7:00P.M.
Collective Bargaining Unit:NNOC NursesPosting Salary:$34.286 - $46.722
Organization:Health and Hospital Systems
JOB SUMMARY:
Department: ACHN
Department: Virtual/Urgent Care
Shift: 11:00 am to 7:00 pm
SALARY IS COMMENSURATE WITH EXPERIENCE.
Job Summary
The Clinical Nurse I Bilingual (Virtual/Urgent Care Nurse) supports call center operational strategies by providing health advice for members from the community seeking care at Cook County Health (CCH). Responds to calls with specific health concerns by evaluating, assessing, and documenting patients' concerns, symptoms, and pertinent medical history. Assess patients based on the patient's own evaluation and responses to questions. Refers and schedules patients to doctors and specialty service in accordance with clinical conditions. Prioritizes level of urgency and determines essential needs and available resources. When appropriate provides callers with advice on self-management
and circumstances to watch for. Performs outbound follow-up calls to determine illness improvement and/or additional healthcare needs and referrals. (Multiple Vacancies)
Typical Duties
* Responds to callers who have specific health concerns and have reached out to CCH.
Answers telephone inquiries promptly in a courteous and professional manner
* Completes an abbreviated history and symptom review that would identify life threatening
emergency
* Completes an abbreviated history and symptom review that would identify life threatening
emergency
* Registers and schedules patients for urgent virtual visits
* Performs virtual appropriate triage and ongoing assessment that includes consideration of
biophysical, psychosocial, environmental, self-care and educational planning factors
* Creates an individualized plan of care for the caller that may involve the emergency
department, urgent care, ambulatory care or self-care
* Establishes therapeutic nurse-client relationship
* Communicates to assigned supervisor or physician on call for clinical cases needing a higher
level of intervention in a timely manner
* Documents all patient care information according to CCH procedures which includes
navigation in the electronic health record by utilizing the appropriate workflow, tools, and
resources
* Makes appropriate and timely decisions in a crisis or emergency situation
* Updates patient information as indicated or as necessary
* Maintains, responds, and utilizes working relationships with and knowledge of referral sources,
community resources, and collaboratively works with other departments
* Attends all training and in-service meetings
* Obtains and enters accurate demographic information into CCH electronic health record
(address, telephone number, insurance information, etc.)
* Schedules follow-up and patient appointments as identified during triage
* Reviews, updates and confirms appointment date, time, location, and provider name with caller
as it pertains to Virtual/Urgent Care need.
* Informs caller of necessary items to bring to appointment (including identification card,
insurance card, medications, office visit fee, etc.)
* Communicates solutions, successes, and opportunities to immediate supervisor
* Contributes to the success of the Integrated Care Department
* Maintains patient confidentiality at all times in accordance with Health Insurance Portability and
Accountability Act (HIPAA) regulations
* Performs patient call backs regarding abnormal lab results
* Demonstrates mastery of Virtual Urgent Care tools and equipment to ensure a positive patient
experience
* Applies and demonstrates knowledge of CCH standard operating policies and procedures
* Contributes to the identification, establishment, and best practices for the Virtual Urgent Care
program
* Participates in staff orientation and staff development activities
* Performs related duties as required
MINIMUM QUALIFICATIONS:
* Must be Licensed as a Registered Professional Nurse in the State of Illinois. (Must provide
license at time of interview.)
* Bachelors of Science in Nursing (BSN) degree from an accredited college or university
* Must be a graduate of an approved school of nursing. (Must provide proof at time of interview.)
* Three (3) years of Registered Nurse (RN) clinical experience with at least one (1) year of
ambulatory experience in primary or specialty care
* Experience with telephone counseling or triage (Additionally, training will be required as part of
orientation)
* Bilingual, English/Spanish(Bilingual testing for Spanish will be administered, 80% minimum score is required)
PREFERRED QUALIFICATIONS
* Understanding of call center infrastructure and technologies
* One (1) year of discharge... For full info follow application link.
COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER
