at Loyola University Of Chicago in Chicago, Illinois, United States
Job Description
Position Details
Position Details
Job Title
MANAGER
Position Number
8102074
Job Category
University Staff
Job Type
Full-Time
FLSA Status
Exempt
Campus
Rogers Park-Lake Shore Campus
Department Name
FINE AND PERFORMING ARTS
Location Code
FINE AND PERFORMING ARTS (02105A)
Is this split and/or fully grant funded?
No
Duties and Responsibilities
The Audience Services Manager is a primary contact that supports all of the Department of Fine and Performing Arts public programming by coordinating the marketing, ticketing, audience engagement, and front of house management for all public programming. This involves strategic decisions around marketing plans for audience engagement and collaboration with the Managing Director, Chairperson and area Directors of Theatre, Dance, Music and Fine Arts. This role is responsible for the training, mentorship, leadership and supervision of a student support staff of 20+ student workers who support the box office and front of house functions, along with marketing and information desk management. It may also involve supervising student interns working in Audience Services or Arts Management for academic credit.
The department produces over 80 events annually (including music concerts, theatre performances, dance concerts, and gallery exhibitions) in five specialized performance venues (Newhart Family Theatre, Jo Ann Rooney Auditorium, Underground Theatre, Skowronski Music Hall, Ralph Arnold Gallery) as well as utilizing other spaces on campus (Palm Court, Damen Cinema, Madonna della Strada). The Audience Services Manager is charged with the safety and management of the 15,000+ patrons who walk through our doors annually and works closely with campus safety and facilities to ensure our venues and policies support public programming.
As this role is deeply involved in accepting credit card payments for the department, PCI training and compliance is required along with working with ITS and Cash Management on configuring and maintaining all of the specialized box office equipment that collects card payments. This role serves as the project manager of design projects related to programming, and revenue management of all ticket sales.
Primary Responsibilities Include:
Administrative Responsibilities
Serve on Advisory Committee for the DFPA
Administrator of Audience Services Computers and equipment (10 Department Computers, Credit Card and & Ramblerbucks Terminals, ticket printers, scanners)
Administrator on all Ticketing Software (Presently Audience View)
Adminstrator on technology for virtual/remote/paperless programming features [Scanova, Flipsnack, Vimeo, Emma]
DFPA Representative for the Celebration of Students, Family Weekend, Alumni Weekend
Coordinates and Supervises the staffing and all responsibilities of the Information Desk on the first floor of Mundelein
Creates, maintains, reviews and updates Audience Services Notebook (knowledge base) of important policies and procedures
Creates custom reports as needed in regards to revenue, ticket type sales, marketing reach/effectiveness, student engagement, promotion/access code effectiveness
Works with Campus Safety to create/evaluate Emergency Procedures for public programming spaces
Serves as a primary liaison for the DFPA and all collaborations with other University Departments
Perform other duties assigned
Supervising and Mentoring Students Employees
Hire and Train 20-25 Work Study Student Employees to serve as the Front of House and Box Office staff for all public programming events [Students work 12-19 hours a week]
Oversee students during events for in-person or remote support and be on-call for evenings and weekends when on site.
Train all student staff on Department and University policies regarding Emergency Procedures
Mentor students in daily office operations and customer service skills
Ensure all students are PCI certified and remain in compliance.
Train all students on the software, programs, and equipment needed to run the box office [AudienceView (program and equipment), Scanova, Flipsnack, Vimeo, Maxxess, Calendarwiz, Onedrive, Airtable, Asana, Emma, 25Live, Catertrax]
Assist with supervision of the Art Support Student Staff when the Graphic Designer is not present [5-7 students/graphic designers/photographers who run the print and design services of the... For full info follow application link.
Loyola University Chicago is an Equal Opportunity / Affirmative Action employer with a strong commitment to hiring for our mission and diversifying our faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion (except where religion is a bona fide occupational qualification for the job), national origin, sex, age, disability, marital status, sexual orientation, gender identity, protected veteran status or any other factor protected by law.
Loyola University Chicago is an Equal Opportunity Employer.
