at Armstrong World Industries, Inc. in Chicago, Illinois, United States
Job Description
Primary location:Chicago,Illinois
Relocation offered:No
Employment status:Full-Time
Travel:<10%
Non-compete:No
The estimated base salary range for this role is "$53,030 to $67,000" per year.
Individual pay is based upon location, skills and expertise, experience and other relevant factors
What does it mean to work at Turf Design,a subsidiary of Armstrong World Industries?
It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.
By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:
A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
Personal development to grow your career with us based on your strengths and interests.
A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe.
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.
Job Output
Reporting to the Supervisor, Project Coordination, the AS Project Coordinator provides sales administrative support and customer service, acting as a liaison between our sales representatives and our internal teams to deliver an exceptional customer experience from project conception through post-installation.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Note: Level II Project Coordinators may also perform the tasks described in the level below them with less supervision.
Project Coordinator - Grade 6/7
Project Tracking / Facilitation / Project Management
Fields inquiries relating to the physical and technical aspects of products.
Produces order acknowledgements for each project.
Creates, runs, and analyzes sales and pipeline reports.
Maintains a positive public disposition during high-stress situations.
Creates and maintains strong relationships with customers, sales reps, and designers.
Enters new customers and generates deposit invoices.
Follows up on deposits, open orders and pending information.
Senior Project Coordinator - Grade 8
Project Tracking / Facilitation / Project Management
Manages larger projects and top accounts.
Coordinates with internal teams to find solutions for unique products or installations.
Receives, processes, and manages multiple incoming orders with unique requirements and timelines.
Controls project flow from project start through shipping phase by providing administrative direction for customers and various internal departments to ensure project is completed on schedule and within budget.
Analyzes initial project requirements.
Updates internal databases as project status changes.
Maintains and archives internal and external communication for each project using NetSuite and Outlook.
Sends maintenance and warranty packets.
Coordination with Internal Teams
Takes part in higher level process improvements and internal projects.
Continues to communicate directly with designers and engineers after project handoff.
Follows up on status of samples and drawings completed during quotation phase.
Works with Architectural Specialties Project Managers to establish large project timelines and phasing.
Attends weekly meetings with Production and Engineering to review time sensitive projects.
Works with Architectural Specialties Project Managers to provide problem resolution. Provides verbal and written reports with issues, implications, and potential courses of action, as required.
Notifies internal teams of incoming projects with unique requirements to ensure the lead times are met.
Understands customer shipping requirements and communicates with Shipping Coordinator.
Communications with Clients and Representatives
Participates in candidate interviews and represents Project Management during the hiring process.
Trains, along with Supervisor, Project Coordination, all new hires and all new and existing representatives.
Works with senior team members to develop improvements and to maintain department standards and processes.
Organizes team Lunch and Learns on the subject of department reminders and new processes.
Leads by example and provides guidance to Project Management Team.
Leads project intake meetings and communicates next steps and timelines with... For full info follow application link.
Equal Opportunity Employer: AWI is an Equal Opportunity Employer M/F/Disabled/Veterans
