at Wintrust Financial Corporation in Rosemont, Illinois, United States
Job Description
Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges.
Wintrust was founded with the idea to be the alternative to the big banks. We are looking for top talent to join Chicagos Bank as a Customer Contact Center Representative!
Why join us?
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An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 9 years) and Employee Recommended award by the Globe & Mail (past 6 years).
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Competitive pay and annual discretionary bonus eligible.
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Comprehensive benefit package including medical, dental, vision, life, paid time off, a 401k plan with a generous company match and tuition reimbursement to name a few.
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Family-friendly work hours.
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With 175+ community bank locations, we offer opportunities to grow and develop in your career.
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Promote from within culture.
Why join this team?
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We have a culture that encourages an entrepreneurial spirit.
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We offer multiple opportunities for development and upward mobility.
What you will do:
As a member of the Customer Contact Center, this position is accountable for delivering best-in-class customer service via telephone and electronic channels in a fast-paced, goal driven, multi-media contact center; accountable for working cross-functionally with other banking groups to maximize effectiveness; and strong knowledge that reflects current business strategy, business requirements, and supports the desired customer experience across multiple lines of business. Space is limited so apply today! Start date will be Monday, August 12, 2024.
Responsibilities:
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Solve both internal and external customer inquiries, complaints and requests by using a single point of contact resolution utilizing solid knowledge of the banks processes, procedures and electronic systems, while identifying potential systemic problems.
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Coordinate an assist in resolving deposit, loan, treasury management and other line-of-business related issues in response to customer inquiries and escalate to the appropriate operational department contact for resolution.
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Advise and train internal customers via Branch Support Services, i.e., educate on processes/procedures/systems, recommend on customer resolution.
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Provide on-going relationship servicing with current customers to maintain goodwill and gain additional business through promotion and cross-selling other bank products and services as appropriate to meet customer requirements and the banks profitability goals.
Requirements:
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1-3 years directly related experience.
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Banking customer service experience - preferred.
Other Important Information:
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The first five...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
