at Mettler-Toledo Rainin, LLC in Chicago, Illinois, United States
Job Description
Our Opening and Your Responsibilities
The individual is responsible for performing, installations, calibration and preventative maintenance (PM) on lab measurement and weighing equipment such as pH and conductivity equipment without assistance, within the respective Business Area.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
This position will require up to 50% Overnight Travel
Performs, installations, calibrations and preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements.
Maintain an organized approach to daily work in all aspects of the role including scheduling, inventory, tools, equipment, parts, timekeeping, paperwork etc.
Engages in timely and effective communications with leader, peers, customers, and other stakeholders.
Is proactive in promoting and selling service and products. Submitting sales leads at a level commensurate with experience is required.
Resolves first-line customer concerns and helps resolve invoicing issues when applicable.
Ensures compliance with all company and customer safety and quality policies and procedures.
Works to ensure customer uptime requirements are met and that all work assignments are completed on time.
Accurately completes and submits all required paperwork on a daily basis as required via company issued Laptop PC in a professional manner
Maintains a close professional relationship with external/internal customers, sales, technicians and other leaders.
Act as a Trusted Advisor to customers by establishing both a trust-based relationship with customers and by ensuring you are viewed as a source of valuable advice.
Works to ensure an atmosphere of collaboration and teamwork with field and service support colleagues.
Must comply with the Company Fleet policy.
All other duties as assigned.
What You Need to Succeed
A valid driver's license.
Minimum of a High School Diploma or GED or 5 years relevant experience and an aptitude in the areas of Engineering, Electronics, Instrumentation, Technology or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting or technical installation of electronics or electromechanical technology.
Associate's degree (AA) with a technical major or equivalent from a two-year College is preferred.
Customer facing or field service experience preferred. Commercial experience desired.
Basic understanding of electrical and mechanical repair philosophies including: basic understanding of PC networking & software configuration
1 - 3 years electro /mechanical repair or weighing industry experience.
The ability to obtain and maintain a valid Weights & Measure license for assigned service area. * Demonstrated skill in the use of Microsoft Office products including Word, Excel and Outlook.
The capability of learning proprietary software and be able to review and update information using METTLER TOLEDO programs.
The ability to travel overnight, which may be up to 50% on avg.; but could be as high as 50-100% during training to allow for the opportunity for classroom and on the job training. Expectations are to travel primarily via the Company assigned vehicle, but may be required to travel by plane.
Residence within the service territory.
The ability to work overtime in the range of 10 - 15% on average, but may be as high as 25% in a given time period.
Willingness to be exposed to hazards in the work site including, but not limited to, chemicals and solvents, vehicle traffic and machinery & moving parts; Exposure to dust, dirt, cold work environments, and fumes varies from work site to work site.
Willingness to wear special protective equipment and clothing, as well as Personal Protective Equipment (PPE) when required.
Willingness to work in varied work environments such as quality control/assurance, manufacturing, petrochemical or clean rooms.
This position is considered safety sensitive and is subject to drug testing as permitted by law.
Our Offer to You
A company car with paid insurance for your work needs.
All tools and equipment needed to perform the job and a clothing allowance
Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
Tuition reimbursement, educational matching gift program, perks and discounts
All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
Global... For full info follow application link.
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification.
