at Sysmex America, Inc in Lincolnshire, Illinois, United States
Job Description
Manager, Systems
Job Location(s)
US-IL-Lincolnshire
# of Openings
1
Job ID
2024-3947
Category
Information Systems and Information Technology
Travel
10%
Overview
Find a Better Way...
...to use your skills and experience.
This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way.
...to improve the lives of others.
Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory.
...to build a promising future.
Responsibilities
We currently have a great opportunity available for a Systems Manager. We currently have a great opportunity available for a Technical Alignment Manager (TAM). This position will lead and own all technical aspects of SAI's Software portfolio of products for cloud and on-premise deployments. This includes coordinating with cross-functional teams to oversee development, cybersecurity, design, testing, and release cadences.
The Technical Alignment Manager is required to maintain and expand working knowledge of SAI's software products and related technologies including the ability to work with Customers to communicate product design and answer detailed questions.
Essential Duties and Responsibilities:
1. Oversee the design, development, and delivery of SAI's Software updates and version releases.
2. Work with cross-functional business units to ensure customer qualification, installation and deployment of software portfolio.
3. Collaborate and interact within the department (Architecture/Development/Systems/Interface/Operations) to maintain functional and technical knowledge along with establish priorities, resource allocation, and risk mitigation.
4. Manage technical aspects of software management process to deliver a final product that aligns with the architecture strategy and the business product line roadmap.
5. Coordinate product roadmap and alignment on product changes including release cadence, enhancements, and innovations.
6. Develop and maintain detailed functional and technical knowledge of SAI's Software portfolio.
7. Communicate with Customers including managing complex technical/IT discussions through calls, emails, presentations and documentation and drive critical issue escalations.
8. Assist in dashboard reporting and governance oversight for all Software products and implementations.
9. Coordinate the creation and on-going maintenance of technical procedures, policies, and manuals.
10. Other duties as assigned.
Travel Percentage: 10%
Qualifications
Bachelor's degree or 10+ years required experience in Laboratory medicine or IT products, which may include experience in the Armed Forces.
Must have 3+ years of leadership experience in managing and/or directing IT development teams.
Demonstrated experience leading application, network, and systems implementations.
Experience in working and communicating with customers, including ability to manage difficult customer interactions and escalations.
Partner with senior management to build effective strategies.
Excellent organizational skills and multi-tasking capabilities.
Ability to translate complex IT concepts to business stakeholders.
Experience with firewalls, infrastructure, networking.
Functional understanding of project management principles.
Experience with FDA or other regulated industry policies and guidelines is a plus.
Proficient in basic computer skills as well as proficient in Microsoft office suite
Sysmex's COVID-19 vaccination policy, consistent with its status as a federal government contractor and commitment to its customers and to providing a safe workplace for its employees, requires that, to the extent permitted by applicable law, all Sysmex employees must be fully vaccinated against COVID-19 by the latter of your start date. To the extent permitted by applicable law, any offer of employment extended will be conditioned upon the individual's ability to provide proof of current vaccination status. Sysmex makes reasonable accommodations when needed for medical or religious reasons. However, vaccine exemption and other accommodation requests cannot be granted unless the individual is able, with the accommodation, to perform the essential functions of the job.
Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and... For full info follow application link.
