at Parts Town, LLC in Addison, Illinois, United States
Job Description
Position at Parts Town
See What We're All About
As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list.
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today!
Perks
Parts Town Pride - check out our virtual tour and culture!
Quarterly profit-sharing bonus
Hybrid Work schedule
Team member appreciation events and recognition programs
Volunteer opportunities
Monthly IT stipend
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.
The Job at a Glance
TheCustomer Support Specialist (Internally known as the Support Squad)will work closely assisting our Part Experts with many issues that may arise. They will be the team member behind the curtain who serves our customers' sales, service and support needs when purchasing parts. If you demonstrate strong organizational skills, coupled with a collaborative spirit to ensure effective communication and cooperation across the segments you support, we want to talk to you.
A Typical Day
Respond and process RMA requests via Salesforce and returns email while adhering to the Parts Town return policy and promoting the use of online returns for future customer return requests
Corresponding with customers via email, phone, or fax regardingRMA number, RMA Credit status and RMA credit memos
Processing UPS reroutes and bulk returns
Creating and closing ROSD issues
Assisting with warranty and defective cases
Processing credits
Learn and comprehend the defective part process to address customer questions
Deliver exceptional customer service through emails to our internal and external customers
To Land This Opportunity
You're an all-star communicator and are fluent in English (both written and verbal)
You are a team playerbut can tackle projects independently too
You enjoy interacting with team members and leaders across the business
You're able to multi-task but don't miss a beat when it comes to details!
You a problem-solving detective and love analyzing data
You have strong personal integrity, and have dedicated work ethics
You show independent discretion and make decisions in a time sensitive environment with minimal direction
You thrive on prioritizing and have the versatility to quickly change directions
About Your Future Team
Our team lives by our culture. We are passionate about celebrations, animals, and coffee. We also work hard and play hard and take pride in having fun while working. We bring 100% each day and never take ourselves too seriously. With our team, there is never a dull moment!
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English | Spanish
E-Verify Right to Work Poster: English | Spanish
Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status.
