at Altorfer Industries in Addison, Illinois, United States
Job Description
Power Rental Service Supervisor
Req No.
2024-4934
Category
Management
Location
US-IL-Addison
Type
Regular Full-Time
Union or Non-Union
Non-Union
Division
Power Systems
Company
Altorfer Industries Inc.
Working Hours/Days
Normal Hours: Monday-Friday, 6:30am-3:00pm. This is a full-time, exempt position. The employee will be expected to work the hours necessary to fulfill the duties of the position.
Overview
The Power Rental Service Supervisor provides operational support and job coordination for the Power Rental Service team. This role demands excellent verbal and written communication skills, the ability to influence others positively, and strong leadership, administrative, organizational, and technical abilities. Knowledge of safety requirements, PPE, and protocols is essential. The ideal candidate can thrive in a fast-paced environment, manage multiple priorities, and work extra hours when needed. The Power Rental Service Supervisor reports directly to the Commercial Engine Service Manager and collaborates closely with the Power Rental Sales Manager, Administrative Supervisor, Rental Coordinators, Outside Rental Sales Representatives, and other Service Department staff to ensure customer needs are met with high satisfaction.
Basic Duties
Supervise daily activities of all power rental technicians across all Altorfer locations, including shop schedules, field schedules, and special field or event projects.
Maintain technician productivity through training development, scheduling, and coordination with other Service Supervisors. Complete Annual Performance Reviews for assigned staff.
Manage the maintenance and fleet readiness of rental equipment, perform daily spot checks of the yard and rental-ready line, and routinely update equipment status in iRental.
Accommodate rental service requests, adjusting technician schedules as necessary to meet or exceed customer expectations. Manage/approve technician time in Service Link and ADP.
Communicate with customers, management, sales personnel, sales coordinators, suppliers, and technicians to assure smooth operation of the shop and maintain fleet readiness.
Ensure timely processing of rental contract documents including check-in/check-out paperwork for prompt billing.
Document and communicate suspected customer damage/loss to the customer or Rental Sales Rep within 24 hours of discovery.
Open and invoice work orders by collecting required equipment information and monitoring repair progress.
Ensure adherence to quality service processes including proper work order management/coding, technician entries, and SIMS entries.
Monitor warranty coverage on rental equipment and ensure warranty repairs comply with Caterpillar guidelines.
Ensure adherence to the Reman Core management process/policies.
Complete/maintain Caterpillar Telematics Monitoring installation on all compatible rental units.
Travel periodically to all power rental service locations including Bartonville, IL, Cedar Rapids, IA, and Hammond, IN.
Manage all rental inventory including rental accessories, shop supplies, generator cables, and rental parts inventory.
Implement process software tools including but not limited to ServiceLink, iRental and CAT Inspect.
Cultivate a culture of high-quality service processes with a focus on continuous improvement.
Meet all safety goals and promote a safe work environment through adherence to the company safety program and procedures, holding daily toolbox talks safety, performing weekly walk-through inspections, investigating and reporting safety incidents, and maintaining Kelmar documentation requirements.
Attend all facility safety meetings, either in person or via Microsoft Teams.
Maintain personal development and complete all assigned training.
Perform additional responsibilities as assigned.
Qualifications
EDUCATION/QUALIFICATION/EXPERIENCE:
High School diploma required; bachelor's degree in a related field preferred.
Five years of service repair or supervisory service operations experience required.
Working in a fast-paced multi-tasking environment is a must for this position.
Must possess a valid driver's license with a clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on the final candidate).
SKILLS/ABILITIES:
Previous Power Rental industry experience preferred.
Prior demonstrated supervisory experience preferred.
Excellent written and oral communication skills are required.
Proficiency with software such as DBS (iRental), DSI, ACT, Sales Link, SIS, Power Net and other business/Windows-based software applications preferred.... For full info follow application link.
Altorfer Inc. is an EEO/AA Employer. All qualified individuals- including minorities, females, veterans, and individuals with disabilities - are encouraged to apply.
