at University of Illinois at Chicago in Chicago, Illinois, United States
Job Description
Telecom Engineer MDM
Telecom Engineer MDM
Hiring Department: Information Services
Location: Chicago, IL USA
Requisition ID: 1025835
Salary: $90,000-$100,000-commensurate with experience
Posting Close Date: 7/9/2024
About UI Health:
The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 495-bed tertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.
Position Summary
Telecom is comprised of, but not limited to, Voice, Video, and Tele-Health. Responsible for the daily maintenance and troubleshooting of the telecom infrastructure and hardware and applications. Assists in the research, configuration and implementation of network infrastructure technologies and equipment as required. Provides level 2 technical support 24x7. Assists in developing the specifications and standards for all telecom equipment and technologies.
Duties & Responsibilities
Responsible for the daily maintenance and troubleshooting of the telecom applications, infrastructure and various technologies using management and analytical tools.
Provide Tier I/Tier II support to troubleshoot and correct technology and equipment related production issues with VoIP, video and other telecom systems.
Install, configure and maintain VoIP endpoints. (i.e. IP Phones, Analog Voice Gateways).
Administer and provision users in CISCO VoIP applications. (i.e. Communications Manager, Unity Connection, Contact Center Express, and IM & Presence).
Administer and provision users in the call accounting and recording systems. Capable of running reports and dashboards.
Manage, create and maintain mobile device policies using Citrix MDM Management Platform.
Manage, configure, and deploy electronic tablets and other mobile devices.
Activation and deactivation of data jacks.
Upload, update, maintain, and delete iOS apps.
Upload, update, and maintain Ground Control mobile apps.
Test and QA new iOS - Manage deployment process and schedule.
Test and QA new Ground Control Launchpad software - Manage deployment process and schedule.
Test and QA new firmware for Datamation Docking Stations.
Manage users and ensure user data is accurate in the MDM.
Manage devices and ensure user data is accurate in Ground Control.
Create, update, and maintain workflows and automation rules in Ground Control.
Create, configure, and maintain security policies on the MDM and maintain enforcement.
Understand MDM and Ground Control reporting capabilities and provide reports as needed or requested.
Create, update, and maintain users and device owners in the MDM.
Assess MDM capabilities and provide recommendations on optimization and usage.
Provide hardware and software support for Apple iPad and iPhone devices.
Provide hardware and software support for Datamation Docking stations.
Works with customers to resolve technical issues related to managed iPads and iPhones.
Perform data, speed, and App usage analysis on company deployed mobile devices.
Work with Education team to create user documentation (Tips, tricks, FAQs) as new features and Apps are deployed.
Maintain the Apple DEP and VPP accounts.
Maintain SLA's and customer response to issues tracked in Service Now.
Willingness to work beyond core business hours, if necessary to minimize business interruption.
Assist in development of telecom specifications and standards.
Perform other related duties and participate in special projects as assigned.
On Call 24x7 operational support.
Minimum Qualifications
Bachelor Degree - - Computer Science, Engineering, Information Systems Management, related information management field or a clinical area of study.
Minimum of one (1) year professional level IT experience within... For full info follow application link.
The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer. Background checks will be performed in compliance with the Fair Credit Reporting Act.
The University of Illinois Chicago is an affirmative action, equal opportunity
institution/employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, sexual orientation, gender identity, veteran or disability status, height, weight, or marital status in employment or the provision of services.
