Employment Services Representative - EMPLO012126

at GOODWILL INDS-SE WI & METRO CHICAGO in Chicago, Illinois, United States

Job Description

The Employment Services Representative is responsible for all case management and job development activities as they relate to individual consumers acquiring and maintaining employment. This includes acting as a liaison with multiple entities, managing Individual Service Plans (ISP), managing records and providing supportive services. Also provides information on other available resources through Community Partners.

RESPONSIBILITY LEVEL:

Implements strategies to achieve the goals for the organization and case management and job development activities. Sustains policies, procedures and programs. Typically works on projects and tasks that span 3 - 12 months.

PRINCIPAL DUTIES:

1. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. Periodically serves as a team member or subject matter expert on formal or department projects. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.

2. Problem Solving: General supervision, regular review of work by manager or senior coworker. May be paired with senior team member for development purposes. Uses skills to solve problems of routine complexity; able to identify root cause, interpret data, and resolve issues.

3. Technical Skills: Fundamental knowledge of professional principles and skills. Works in compliance with established procedures.

4. Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedules and interest permit.

5. Act as liaison with employers, union, public and private employment agencies and other Goodwill staff to develop job opportunities that match both business and job seekers needs.

6. Support clients in job searching and placement. Establish and maintain working relationships with employers, industry organizations, and public agencies to source job openings and secure employment and vocational training opportunities for clients.

7. Develop, implement and monitor Individual Service Plans. Establish mutually-agreed and appropriate goals for each individual consumer.

8. Evaluate individual's background, skills, and interest and match to potential job openings or training programs

9. Orient newly hired consumers to the company's policies, procedures, products, services, standards, fringe benefits, and opportunities.

10. Process and maintain in a timely manner, all necessary records and data including Monthly Progress Reports, computer entries, placement, follow-up and status change data, and Employer Job Orders.

11. Provide counseling, guidance and supportive services as needed, including career exploration, personal grooming, personal finance, job seeking, community resources, transitional jobs.

12. Provide weekly orientation to new clients giving overview of Goodwill's services, programs, process and procedures.

13. Provide job retention services that identify behavior or work conditions that are problematic to the individual consumer. Develop a plan to reduce target behavior(s) and remedy the situation.

14. Provide emotional and problem solving/support techniques to individual consumers.

15. Develop and maintain cooperative, professional relationships with all referral sources.

16. Maintain a safe and orderly work environment.

17. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Two years of college education or...

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity