at Rentokil North American Pest Control in Benton, Illinois, United States
Job Description
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Responsible for improving the productivity of the assigned group of sales colleagues. Implements, coordinates, and presents the new hire training and development program. Provides mentoring, coaching, as well as formal facilitation to new and existing sales colleagues. Partnering with the field leadership team, trains and coaches associates to maximize performance.
Key Performance Indicators
Customer NPS
Revenue growth
Cost control
Customer retention
Colleague retention and engagement
Principal Duties and Responsibilities
Hire, onboard, train, manage & engage team of frontline sales colleagues in designated area
Support collaboration between Sales and Operations within territory, with the support of Operations to align goals and drive performance.
Lead weekly meetings with Team to monitor performance, and lead meetings focused on skill development, improving performance, and prioritized topics as needed.
If needed, provide ongoing technical training on services offered in the assigned territory.
Facilitate weekly, monthly and quarterly one-on-one debriefs with the team to build more effective communication, to understand training and development needs, and to provide insight for the improvement of sales activity performance.
Ensure that their team meet or exceed all activity standards for Field Sales Colleague performance (e.g., number of inspections per week), as well as other selected KPIs to meet and exceed sales targets.)
Set a strong example for their team in areas of personal character, commitment, organization, selling skills, and work habits.
Monitor progress against revenue objectives; jointly accountable with Operations for APITDA realization.
Monitor sales start rates through the key relationship with Operational Leadership
Serve as steward of the RentokilTerminix business model to ensure company programs and initiatives are delivered with excellence at the branch level.
Monitors, coaches and develops team to provide effective growth and development
Plan, organize and order any job-related items for new hires
Works with new hires to evaluate and identify opportunities for improvement in the Field and provide constructive feedback
Communicate to leader any team training needs for continuous improvement
Increases unit sales and dollars by implementing, teaching and enforcing company sales practices.
Works in the field with sales colleagues daily and maintains minimum sales activity requirements.
Monitors and ensures creative and methodically sound sales programs, proper use of sales materials and inventory of sales materials.
Sets an excellent management example and quality image
Critical Competencies
Pest & Termite Acumen (Mastery-Tech/Advanced-Sales)
Pest & Termite Mgt. Solutions (Advanced)
Home & Facility Construction Acumen (Foundational)
Residential Consumer/Customer Segments & Journeys (Advanced-Resi)
Commercial Customer Verticals, Segments & Journeys (Advanced-Commercial)
The RTX Way: Sales Process Commercial (Advanced-Commercial)
The RTX Way: Sales Process Residential (Advanced-Resi)
EHS/Safety & Compliance (Advanced)
Systems, Tools & Technology (Advanced)
Sales Financial, Business Acumen & Budgeting (Advanced)
Customer Service (Mastery)
Internal & External Communication (Mastery)
Selling Skills (Advanced-Tech/Mastery-Sales)
Attract & Retain Talent (Foundation)
Train, Coach & Develop (Advanced)
Lawn & Ornamental Sales process and Understanding (Advanced Market Specific)
Required Qualifications
Knowledge, Skills & Abilities
Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to perform basic business mathematics and analyze sales data
Ability to acquire licenses/certificates as... For full info follow application link.
We are Proudly an Equal Opportunity Employer! EOE AA M/F/Vet/Disability Link to Federal employment poster: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
