at Twin River Management Group, Inc. dba Bally's Corp in Chicago, Illinois, United States
Job Description
Description
About Bally's:
Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain!
Bally's Chicago is a new, exciting venture for the company. It will be a world-class entertainment destination resort, befitting Chicago's status as a world-class city.
A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you!
Job Summary:
As a Slot Technician Supervisor, you will supervise the daily operations of the Slot Technicians which includes: all aspects of the electronic gaming devices ("EGDs") including, but not limited to, inventory levels, budgeting demands, regulatory requirements, and team member performance
Duties and Responsibilities:
Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations
Responsible for the overall supervision and management of the Slot Technician Operations in the absence of the Slot Technician Shift Manager
Manage all aspects of slot technical needs, including but not limited to safeguarding, maintain, repairing, and monitoring all EGDs
Establish, implement, and enforce policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
Assist with machine moves, equipment installations, and equipment upgrades
Mentor team members to provide superior guest service
Develop and maintain a welcoming, safe, professional, and friendly work environment
Select, train, and develop team members through education, training, coaching, and corrective action
Oversee the overall integrity of slot game
Qualifications:
Must be 21 years of age or older
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
High school or equivalent required; Bachelor's Degree is preferred
Must have knowledge of all applicable gaming regulations and casino game rules
Must have three years of experience in slot operations, particularly in the technician side of slots
Strong organizational, planning, and supervisory skills are required
Physical Demands:
Frequently required to lift up to a maximum of 50 pounds and occasionally required to move up to 500 pounds with assistance
Frequently required to push, kneel, climb, stoop, bend, and twist, as well as reach overhead
Requires manual dexterity to conduct repairs on slot machines
Work Environment:
In this work environment, you may be exposed to bright lights, loud noise, and stressful situations.
At Bally’s Corporation, we are committed to promoting equal opportunities in employment and working conditions.
We believe passionately that employing a diverse workforce is central to our success. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.
We do not discriminate on any status protected by the laws or regulations in the locations where we operate.