at CDW LLC in Vernon Hills, Illinois, United States
Job Description
Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.
The Field Solution Architect (FSA) - Full Stack Observability role focuses on pre-sales solution design. This role is responsible for working with internal and external sales teams to plan and organize sales strategies. The incumbent analyzes the sales environment including customer expectations, competitive environment as well as the customer's technical environment and defines actions to be performed in the sales cycle timeframe. Provide design and engineering activities for FSO projects and solutions.
This role is expected to be a thought leader in the areas of technical solutions for our customers while working with the Office of the CTO and Management to align delivery teams on best practices and upskilling engineering resources for Observability, Automated Infrastructure, Practical DevOps, Modern Cloud and Application Modernization.
The FSA is responsible for driving a variety of initiatives and projects, coaches and/or mentors other FSAs; and strategically works with sales, partners, and customers to uncover and increase emerging business opportunities. The FSA takes a lead role in defining, developing, and supporting solutions and new technologies; prepares the team to be successful through proactive training, sharing knowledge, and communicating best practices.
Key Areas of Responsibility
Technology Leadership
Acquires deep technical depth in their role; Is the "Go To" person for the solution, both technically and strategically; is on the forefront of their solution(s) and the implications for CDW offerings.
Performs a lead role in executing the "Go-to-Market" for new offerings.
Designs technical solutions not only considering the customer's infrastructure but also the business limitations and opportunities; operates comfortably beyond standard approaches to satisfy the needs of all the stakeholders.
Consulting on leading edge technologies and possess deep technical knowledge for a mixture of the following:
AIOps, Observability Services Solutions and Products, and Data Architecture
DevOps (HashiCorp, Ansible, Docker, Kubernetes, Puppet, Elastic)
FullStack Automation
Application Modernization
Orchestration/Microservices
Reviews peer's designs for quality and accuracy.
Determines and defines services that complement and/or round out proposed hardware and software engagements, estimates required engineer effort.
Operates beyond a 'self' focus for the benefit of the team and the practice to better CDW's technology leadership, execution, and overall relevance to our customers; develops standardized templates of deliverables, including the SOW framework, tools, demo lab and scripts, and services calculation (Calc); provides leadership to equip CDW to deliver the solution at a high level of quality.
Communicates and trains the team on changes in technologies, procedures, solution implementations and approaches.
Develops training materials for team members to use with CDW audiences.
Promotes a culture of knowledge sharing and collaboration by organizing knowledge bases, contributing regularly, and encouraging team members to contribute.
Coaches and mentors team members to improve their technical, consulting, and sales skills.
Acts as a resource to FSAs for advice and recommendations on technical design issues and product choices.
Conducts technical assessment and expertise evaluations during the candidate selection process.
Assist managers with new hire FSAs', leads shadow assignments; proactively provides assistance and guidance to new hires to accelerate productivity.
Sales
Follows up on implemented solutions and identifies new opportunities that complement the work that was completed.
Advises team members and sales prior to customer calls and/or sales strategy sessions.
Assists customers in understanding their equipment maintenance contracts, upgrade needs, and renewals; analyzes the most cost-effective approach for the customer (e.g. renew the contract or purchase new equipment and contract.)
Incorporates financing (through manufacturer or third party) as part of the sales proposal and discussion; looks beyond the current infrastructure/problem toward a three-to-five-year roadmap.
Articulates to customers the S3 Practice (Strategic Solutions and Services Practice) value proposition to customers, account managers, and partners and uses it to generate additional revenue opportunities to CDW.
Initiates new event ideas; collaborates with Partners and Sales to design events... For full info follow application link.
CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.
