at CDW LLC in Vernon Hills, Illinois, United States
Job Description
Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.
The Epic Technical Engineer plays a crucial role in driving the successful delivery of CDW Healthcare Epic solutions. By collaborating with internal and external stakeholders, this specialist ensures that Epic solutions are deployed and tested according to best practices. Additionally, they stay informed about current and emerging Epic technology initiatives, contributing to the growth of CDW Healthcare Epic solutions. This role focuses on assisting healthcare clients in managing and migrating their Epic systems across on-premises, cloud, or hybrid environments.
Key Areas of Responsibility
Strategy
Participating in the development of CDW's healthcare solution sets for Epic, and by utilizing technologies to solve healthcare problems
Stay current with Epic system trends and developments and make technical recommendations for the Epic system
Participating in client Quarterly Business Reviews as necessary
Be part of the overall strategist organization to be thought leaders in leveraging technology to positively impact healthcare
Interact with customers to help shape future thinking
Understanding and evaluating new technology approaches and solutions to understand the value, problem addressed, market potential, and fit into the CDW Healthcare strategic solutions
Work with other areas within CDW to develop the solution package to include services, logistics and other capabilities, as appropriate, for solutions selected as CDW offerings for Epic
Partnerships
Developing relationships with key organizations, manufacturers, and technology providers to further align CDW to the evolving needs of our customers
Working closely with multiple stakeholders at the customer to influence the final requirements of the target opportunity, including executives, program leads, project leads, and technical experts
Collaborate with sales team to act as subject matter expert for customer visits and presentations, customer conference calls and webinars, as well as participate in all aspects of large solutions
Articulating value proposition to sellers, partners and customers.
Attending customer onsite meetings, business reviews, and industry days, as needed.
Representing company at external business networking opportunities, conferences, and events.
Training CDW sellers and sales teams on trends and solutions and mentoring CDW Healthcare sellers on messaging to their customers.
Technical Delivery
Perform Epic upgrades and updates
Maintaining and testing processes related to business continuity and disaster recovery
Engaging in Epic capacity planning for clients
Installing, updating, and managing the monitoring tools of the client's Epic system via Epic's native toolsets and/or any third-party tools as needed
Understanding performance, monitoring, and troubleshooting issues
Stay current with Epic system trends and developments
Developing automation strategies for installing, configuring, and maintaining the Epic system
Assisting or performing Epic environment migrations, server migrations, or storage migrations
Operational Database Administrators (ODBA) specifics:
Creating, managing, and/or updating IRIS per the client's environment strategies, including any IRIS specific configurations for mirroring and/or ECP as needed
Configuring and maintaining environment copies per the client's environment strategies
Developing and maintaining scripts for system management and backups across multiple platforms
Performing AIX to Linux migrations as needed
Epic Client Systems Administrators (ECSA) specifics:
Managing, maintaining, and implementing the Epic infrastructure for the Web and Service Tier
Installing/upgrading and/or deploying Epic applications on servers and clients using Kuiper
Management and support from a technical perspective of the Interconnect, Hyperspace, EPS, Web BLOB, Hyperspace Web, BCA, MyChart, Carelink\Healthy Planet, Haiku, Rover, Care Everywhere, Home Health, Kuiper, and System Pulse services
Configuring load balancing per requirements of the Epic system
Cogito Administrators specifics:
Installing, updating, and/or managing Clarity and Caboodle, Cubes, BI Rest, and SlicerDicer across all relevant technology platforms
Monitoring, troubleshooting, and/or correcting Clarity and Caboodle data extraction (ETL) jobs
Installing Microsoft SQL, and configuring high availability per client requirements
Configuring and monitoring SQL backups per client requirements... For full info follow application link.
CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.
