at CDW LLC in Vernon Hills, Illinois, United States
Job Description
Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.
The Services Product Manager is responsible for working with partner teams, as well as Internal Strategy, Customer Experience, Sales, Delivery, Development, and Marketing teams to own, manage, develop andgrow a suite of products and services that have an impact on Education organizations. This position is key in defining and executing on product vision for owned products as well as the strategy to achieve it.
Key Areas of Responsibility
Collaborate with stakeholders on feature and product releases
Be the subject matter expert on owned product area and associated programs. These will be all education-focused solutions relating to how schools use Microsoft for Education products
Work with teams to validate product ideas, gather information, and evaluate opportunities
Understand and track market trends and needs to identify opportunities to improve customer experience, solve customer problems, and increase sales
Develop and cultivate strong relationships with customers, key Microsoft contacts, and internal teams to gain customer and market insight
Evaluate and communicate the performance of the owned products and make strategic recommendations and decisions
Develop and share the strategic direction and roadmap of the product lines and the decisions behind it
Align with Sales, R&D, Marketing, Operations, and other internal and partner teams to support new and ongoing initiatives around owned products
Create clear product documentation such as user stories, wireframes, process flows, and/or requirements where applicable
Other Responsibilities
Market research and validation
Prioritization and management for owned product lines
Build and maintain internal and external stakeholder relationships
Support opportunities and programs to promote the products and ensure customer success
Participate in quarterly presentations on development and product performance
Education and/or Experience Qualifications
3-5 years of Software/Services Product Management experience
Bachelor's degree or equivalent experience
Required Qualifications
Strong experience using data to make informed decisions
High level of customer empathy and desire to create and promote products that make an impact
Excellent verbal and written communication skills with the ability to effectively interact with stakeholders
Ability to think strategically and balance customer and business needs
Strong prioritization and decision-making skills
Experience managing multiple product lines or a portfolio of related products
Experience creating artifacts such as wireframes, user stories, functional requirements, and business requirements for products and features
Comfortable conducting customer interviews to understand customer needs
Preferred Qualifications
Previous experience in K12 Education or Ed Tech
Comfortable with collaborating in effective, cross-functional teams
Enjoy planning and managing complex projects and initiatives that align with company vision
Comfortable with prioritizing the work of a software development team
Previous experience working effectively work remote, geographically distributed teams
Experience with and certifications in Pragmatic framework
Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe.Our fingerprints can be found on technology inworkplacesof more than 250,000companies;from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape.
Equal Opportunity Employer, including disability and protected veteran status
Benefits overview: https://cdw.benefit-info.com/
CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.
