at CDW LLC in Vernon Hills, Illinois, United States
Job Description
Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.
The DV-Operations Specialistprovides a strategic partnership with assigned services management by operating their daily services business with precision and urgency. The incumbent in this role has a high degree of resourcefulness, is an excellent communicator, thrives in a fast paced and dynamic environment, and is process driven but flexible in approach.
Key Areas of Responsibility:
Handle intense volume of 70+ emails per day assisting in AP invoices, payments, etc.
Collaborate with vendors and customers as an escalation point to resolve any issues as a go-to problem solver.
Provide full life-cycle Engagement Management for select customers and partners.
Ensure all available revenue recognition is processed timely and accurately.
Act as point of escalation to assist and/or resolve customer, sales or partner satisfaction issues.
Provide timely and accurate system approvals.
Initiate and approve financial documents for assigned customers or partners (invoices, credit memos, etc.).
Participate in tool and process improvement projects as requested.
Communicate Services engagement methodology and other best practices to coworkers and partners as needed.
Ensure the best practices are incorporated and shared.
Support Services Operations vision, goals, and strategies.
Contribute to Services Operations team meets and best practices.
Education and/or Experience Qualifications
Bachelor's Degree or equivalent experience required
5 years of relevant professional experience or 3 years CDW experience
Required Qualifications
Must have Salesforce, FinancialForce, or PSA experience
Provide forward thinking leadership at all times
Excellent written and verbal communication skills
Ability to excel in a dynamic and fast paced environment
Influential with others, tailoring communication to the needs of the target audience
Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
Proven ability to proactively collaborate and build relationships, take initiative and creatively problem solve
History of successfully coordinating complex projects, with multiple facets and stakeholders
Ability and willingness to travel up to 25% or as needed to other CDW locations
Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize. Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines. Ability to travel as needed.
Preferred Qualifications
Experience with Professional Services Automation tools
Experience implementing process improvement projects
Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe.Our fingerprints can be found on technology inworkplacesof more than 250,000companies;from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape.
Equal Opportunity Employer, including disability and protected veteran status
Benefits overview: https://cdw.benefit-info.com/
CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.
