at USTECH Solutions in Jersey City, New Jersey, United States
Job Description
Duration: 06 months contract
Job Description:
· HR Connect is the name for our centric HR and Payroll support and services focused on providing excellent customer experience as a primary principle.
· Service Centers based in Illinois, Tokyo, Singapore, and Krakow are dedicated to support our FTE Employees and Managers with their administrative and operational needs.
· This role is responsible for routine customer experience inquiries related to the Service catalog (e.g., HR, Payroll, Benefits, Talent etc.) and provides Employee and Manager self-service support.
· This role opens tickets / cases and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.
Responsibilities:
· Answers general questions and redirects misplaced calls
· Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions
· Guides HR Employee Self-Service and Manager Self-Service transactions
· Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed
· Inputs data into Workday to transact on customer requests
· Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required
· Documents all employee inquiries, issues, and transactions in case management tools as required
· Participates in continuous improvement workshops and projects as requested
· Participates in ad hoc projects as required.
Experience:
· Strong customer service and interpersonal skills
· Familiar with HR service and processes as well as HRIS tools and systems
· Able to navigate computerized data entry systems and other relevant applications
· Able to follow standard procedures and processes
· Able to escalate issues timely to the right group
· Ability to handle confidential and sensitive information
Skills:
1. Detail oriented 2. Ability to multitask 3. Empathetic; great customer service skills 4. Experience with case management / taking back-to-back calls 5. 1+ year experience in HR
Education:
· High School Diploma or GED Equivalent.
· 1+ years’ experience within Human Resources.
· 1+ years’ experience in customer service.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
