at W.W. Grainger, Inc. in Lake Forest, Illinois, United States
Job Description
Work Location Type:Hybrid
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years.
Position Details:
The Manager, Administrative Services (MAS) role will build, lead, coach and develop a team of administrative professionals within the Grainger Organization. The administrative professional team supports leaders within the organization. As an MAS, you will implement and drive an overall strategic plan aligned to function and enterprise goals, and oversee service quality and performance management of the administrative professional team. The role requires leadership experience, performance and project management skills, and partnership with stakeholders across Grainger. You will report to VP, Human Resources and your location will be based on the location best aligned with your leader(s) presence.
You Will:
Manage the administrative professional talent; partnering closely with teams across the organization
Build, implement and consistently update a hiring, onboarding, and training plan
Create and monitor service quality metrics for the team, and remedy issues as they arise
Oversee the day-to-day operations and performance of the team
Work closely with leaders and other stakeholders to ensure maximum mutual satisfaction and constant performance feedback
Work closely with leaders, and other stakeholders, of the aligned business areas to understand key business activities/needs
Execute all performance management processes by liaising with the leaders who are supported by an administrative team member
Be 'the face' of the administrative team to the broader leadership community
You Have:
Bachelor's degree, or equivalent work experience
5+ years of experience in a supervisory role
Direct people leadership experience at Grainger is required
A deep understanding of administrative assistant roles and responsibilities
Infrequent travel may be required
Occasional evening and weekend work may be required
Experience developing and leading compelling presentations for a variety of audiences
Strong ability to identify, analyze, and settle issues as they arise
Experience implementing and supporting change management processes
Strong service orientation and sensitivity in responding to customer needs
Experience with difficult and confidential situations
Project management skills
Rewards and Benefits:
With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice to meet our team members' individual needs. Check out some of the rewards available to you at Grainger.
Medical, dental, vision, and life insurance coverage starts day one
Paid time off (PTO) days and 6 company holidays per year
6% 401(k) company contribution each pay period
Education assistance, including financial counseling, tuition reimbursement and low-cost degree options
Employee discounts, parental leave, and more
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.
Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
