at Mercy Health Corporation (Mercyhealth) in Rockford, Illinois, United States
Job Description
Overview
Responsible to generate and update partner and client schedules, order supplies and assists with supply room management, and setup new field bags for new hires. Assists receptionist in covering phones or overflow of phone calls and assist with tracking professional documentation. Other duties as assigned.
Responsibilities
Essential Duties and Responsibilities
Generates orders and client schedules
Assist with answering telephone from staff, clients and answering service with excellent telephone etiquette and interpersonal skills
Assists with tracking professional staff and aide documentation
Assist with managing of On-Call Schedule for after hour services
Assist telehealth team with equipment setup when needed as well as scheduling of HHA's for system setups/trouble shooting in patient homes
Follows up on non-confirmed visits
Enters and fills supply orders; maintains supply room with quarterly supply room check for expiration dates. Assist with field staff trunk supply audits quarterly.
Provides new partners with assembled field staff bags with the assistance of Coordinators
Assembles field staff supply list for new partner trunk supply needs
Assist Scheduler Lead with HHA staff meetings and annual skills fair
Assist with ensuring compliance with documentation between HHA and case manager communication on patient concerns per HHA plan of care
Generates Quality/CQI Indicators reports related to HHA/Scheduling issues as needed
Maintains availability necessary to satisfy on-call requirement
Maintains competence in McKesson Home Health & Hospice Database software; EPIC; Kronos Payroll
systems; Spreadsheet software and word processing software.
Assist Intake with overflow of insurance authorizations as necessary
Culture of Excellence Behavior Expectations
To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.
Education and Experience
High school diploma or equivalent
Medical office experience is preferred
Knowledge of medical terminology is preferred
Certification and Licensure
N/A
Skills and Abilities
N/A
Special Physical Demands
The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
While performing the duties of this Job, the employee is frequently required to reach with hands and arms and talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand and/or walk and stoop, kneel, crouch or crawl. The employee must exert up to 25 pounds of force occasionally. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Level of Supervision
N/A
Supervises
N/A
EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity employer functioning under Affirmative Action Plans.
