at CBRE in Chicago, Illinois, United States
Job Description
Data Center Sr Global Alliance Director
Job ID
169809
Posted
30-May-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Data Centers, Executive Management
Location(s)
Atlanta – Georgia – United States of America, Austin – Texas – United States of America, Boston – Massachusetts – United States of America, Charlotte – North Carolina – United States of America, Chicago – Illinois – United States of America, Columbus – Ohio – United States of America, Dallas – Texas – United States of America, Denver – Colorado – United States of America, Hartford – Connecticut – United States of America, Jacksonville – Florida – United States of America, New York City – New York – United States of America, Newark – New Jersey – United States of America, Philadelphia – Pennsylvania – United States of America, Richmond – Virginia – United States of America, Stamford – Connecticut – United States of America, Tampa – Florida – United States of America, Washington, D.C. – District of Columbia – United States of America
Job Summary
· Grow and develop the Kyndryl Data Centre Solutions business so that the business is a recognizable part of the global CBRE’s business and DCS Service Line
· Lead the growth and strategic development of the different regional Kyndryl business units globally.
· Act as the global executive leader for the Kyndryl Account, ensuring the delivery of growth, customer, people and financial targets.
· Strategic leadership and development of the regional teams and co-ordination of external resources, both in and out of the regions, to support the business.
Key Responsibilities
Strategic Planning and Review
· Develops and implements business and sales plans in response to anticipated economic, technological and market trends.
· Leads business development through building customer relationships, ensuring that the organizational capability is in place to deliver growth.
· Identifies tracks and influences key KPI (Key Performance Indicator) and financial performance metrics to deliver required performance levels.
· Leads business reviews in line with CBRE values and transparency that is central to our culture.
· Proactively contributes to the strategic direction of DCS and operates as a brand ambassador for DCS ensuring that the wider organization is engaged and leveraged to deliver the strategic goals
Quality and Safety Management
· Leads, monitors and identifies areas for improvement as a matter of course.
· Creates a culture of exceptional quality and innovation.
· Sets an example of exceptional standards in all activities, language, and communications.
· Identifies and directs on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement.
· Ensures mandatory processes are in place, and are compliant including but not limited to; line management auditing, HOP auditing, QHSE objective setting and tracking, Dynamic RA, H&S scenario training and statutory investigations.
People Management
· Is accountable for leading and developing the team to ensure the required people and organizational capability is in place.
· Is highly visible and accessible to the team and is recognized as the company country leader through gravitas and role modelling of company culture and behaviors.
· Ensures there is a culture of employee feedback and engagement through formal and informal channels i.e employees appraised annually, and all managers are formally trained in the company appraisal process, personal development plans are implemented and that there is an overarching focus on employee engagement.
· Lead the creation and delivery of Bonus Scorecard targets and objectives.
· Develops and coaches direct reports and builds a culture of continual personal development.
· Builds succession plans using management development programs and local development activities to ensure ready and able candidates are always available.
· Encourages a culture of co-operation and teamwork ensuring that employees are recognized and rewarded as appropriate, through local mechanisms, the completion of bonus scorecards, supporting the Exceptional Awards effort and social activities.
Customer Relations Leadership
· Represents the organization in a professional and credible manner to customers and the public.
· Leads and develops high-level customer relationships with both existing and potential customers through fully understanding their needs and demands.
· Directs the team to make sure that excellent service levels are always maintained.
· Is always accessible and responsive to customers.
· Ensure customers perceive exceptional value through DCS by providing leadership of quarterly strategic meetings, strategic workshops, relationship workshops, professional reporting standards and exceptional quality.
· Organizes specific high level social engagements with suitable customers in line with any existing company policy that builds and strengthens non work environment relationships.
Business Development and Marketing
· Leads tender bid activity including sales and operational resourcing, sign offs, document and commercial reviews and presentation standards.
· Ensure all sales pipeline activity in accurate as far as possible for projects and Contract opportunities.
· Identifies and targets suitable quality and volume of work to enhance growth and value in the overall company and country.
Operational Leadership
· Ensures thorough business reviews are led by the appropriate leaders with check and challenge of detail whilst also ensuring reviews are used as coaching and development opportunities.
· Ensures high site standards including front and back of house areas.
· Ensures that we live up to the company brand promise and that the service offering is always fully evidenced on all sites.
· Directs the mobilization and transition activity to ensure that the company ways of working and customer expectations are met and that all mobilizations are signed off as the country leader at executive level.
· Always ensures fair treatment of suppliers, professional supplier management and arbitration of disputes.
· Works closely with the procurement team to ensure maximum use of preferred suppliers and ensure robust back-to-back and performance focused contracts are in place to leverage maximum value.
Financial & Asset Management
· Takes appropriate actions indicated by variances to ensure revenue, operating profit, working capital and bookings targets are met and continually improved upon without compromising exceptional service standards or customer relationships.
Data Centre Solutions is a rapidly growing business area for CBRE with excellent scope for career progression and professional development.
Experience, Knowledge, Skills and Abilities
· Previous experience in a senior or executive management role which has included responsibility for services, culture, people and business growth.
· Previous experience in Critical Environments and/or Data Centers
· Dealing with a range of people from junior to senior level including site employees, suppliers and customers
· Worked within a matrix organization.
· Commercial acumen
· Business acumen
· Strong influencing skills
· Ability to understand commercial and financial metrics.
· Internal and external client management
· Networking skills
· Industry knowledge in critical environment and/or data center environments and one or more of the following: M&E, facilities management, projects, building or ICT services.
· Excellent presentation skills – written, verbal and presentation.
· Highly developed interpersonal and communication skills
· Enthused by a fast paced, high growth environment.
· Has gravitas and political awareness.
· High degree of influencin
