at Railroad Retirement Board in Chicago, Illinois, United States
Job Description
Summary This position is located in the Railroad Retirement Board’s Office of Programs, Survivor Benefits Division. The incumbent personally responds to and expedites the initial adjudication and payment, and post adjudication and adjustment of dire need hardship, sensitive, or critical cases. This job will be filled on a temporary, part-time basis for approximately one year. Part-Time 20 hours – Temporary NTE 1 year/1040 hours. Responsibilities As a RR Retirement Customer Service Rep (Survivor) for the RRB, you will: Answer telephone and electronic mail requests from Railroad Retirement Board (RRB) field offices. Examine, adjudicate, and provide specific technical information on the adjudication and payment status of the claim or the process and system in general. Examine and authorize claims designated for special or expedited action. Develop, prepare, and release replies to inquiries from applicants, beneficiaries, railroad management and labor officials, attorneys, etc. Place claims in special payment status and control to assure prompt handling. Exercise initiative and originality in resolving problems presented by field offices and other sources. Analyze claims control processes, delayed claims listings, etc., and report on significant problem areas and trends. Requirements Conditions of Employment Qualifications One year of specialized experience equivalent to the GS-10 level or higher in the Federal service. Specialized experience is experience in the development, examination, investigation, adjudication, or authorization of claims for retirement, old age insurance, or pension claims; or administrative or other experience in the analysis, development, or review of a retirement, old-age insurance, survivors’ benefits, or pension program. Only experience obtained by the closing date of this announcement will be considered. Time-in-grade restrictions: Applicants who are current or former Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements (52 weeks at the next lower grade level). Education There is no education substitution for this position. Additional Information INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. You must be determined to be well-qualified for the vacancy to be eligible for special selection priority. After submission of an acceptable application which meets ICTAP eligibility, you will be determined to be well-qualified for a vacancy if your rating places you in the 85th percentile or higher in total possible points. ICTAP eligibles must submit proof of eligibility for special selection priority, such as: a separation notice; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; or a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. You must also submit a “Notice of Personnel Action” (SF-50) notating your current position, grade level, and duty location, and a copy of your most recent Performance Rating. Click here for more information on ICTAP. If you are a male applicant who was born after 12/31/59 you are required to register under the Military Selective Service Act; the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
