at Northern Illinois University in DeKalb, Illinois, United States
Job Description
Position Information
Working Position Title
Front of House Manager - Catering (393) EXTENDED
Classification
Food Service Manager
Position Number
00000393
Open Date
06/14/2024
Close Date
07/17/2024
Priority Review Date
Employee Class
Staff
Full-Time/Part Time
Full-Time
FTE
1.00
Position Status
Regular
FLSA
Exempt
Job code
2398
Union Representation
Non-Union
Union Code
N/A
Unit/Department
Residential Dining Service
College/Unit
Campus Dining Service
Division
Student Affairs
Location
HC FS
Link to Department Website or Custom Search Page
https://www.niu.edu/dining/
Position Summary, Requirements, and Qualifications
Overview
Chartered in 1895, Northern Illinois University (NIU) is a student-centered, regional public research institution with a diverse and international student body of approximately 17,000 students. Located 65 miles from downtown Chicago, in DeKalb, Illinois, NIU is a thriving community of dedicated faculty, staff, students, alumni, local residents and friends. Together, we support the goal of providing upward mobility to our students as well as the opportunity to make an enduring impact on our future.
NIU has a long, rich tradition of academic excellence with a breadth of programmatic offerings that support the academic aspirations of our students. Our nationally and internationally recognized faculty are not only dedicated to advancing their academic disciplines, but, in collaboration with NIU staff, are also focused on providing meaningful curricular and co-curricular experiences that prepare NIU students to be successful in achieving their future goals. NIU is classified by the Carnegie Foundation as a Research University/High Research Activity and a Carnegie Engaged University. NIU offers baccalaureate, master's, doctoral and law degrees across more than 40 academic departments and seven colleges.
Position Summary
Provides supervision for multi-function food service areas, specifically catering to ensure customer satisfaction and revenue generation. Implements business practices in order to uphold NIU's mission and values. Contributes to the account revenue and operating reserves through the implementation of services and creation of opportunities for growth. The individual in this position works under the supervision of the Director of Catering
Essential Duties and Responsibilities
Directly Oversee the Operation of Catered Events - 50%
Sets up events.
Organizes timely delivery, setting up all equipment and food items in advance.
Serves customers, ensuring proper, timely and professional service.
Cleans up areas at the end of event, stores all food appropriately according to sanitation guidelines, cleans and stores all equipment.
Plan & Coordinate Catering Functions - 20%
Assists customers with the planning of food service events. (Includes menu selection, room set-up, type of service, color scheme, etc.)
Constructs weekly Schedules for Catering Department. Enters information into scheduling system.
Assures customer satisfaction through the service of catered events in an efficient and caring manner.
Assures customer satisfaction through the service of high-quality food.
Coordinates catering food needs with production team.
Assures proper set-up of areas prior to service.
Adheres to department standards, policies and procedures, including sanitation standards.
Requisitions foods and supplies needed through the storekeeper.
Maintains and prepares all necessary records and reports
Trains and evaluates Civil Service, Student and Extra Help employees for Catering Department.
Develops Civil Service Staff to successfully lead Catering crews to accomplish the goals of the Catering Department.
Coordinates operations efficiently with HSC general office, Conference office, Building services, Guest services, Accounting and Audio/Visual Departments
Other Related Duties as Assigned - 15%
Performs the duties of all supervised employees when staffing needs warrant such activities.
Performs other related duties as assigned.
Public Relations Activities - 10%
Promotes the unit and department to customers and the community.
Develops and maintains good public relations with students, guests, and university personnel.
Responds to customer complaints, vendors, and other operational situations by exercising sound judgment and... For full info follow application link.
In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, sex, religion, age, physical and mental disability, marital status, veteran status, sexual orientation, gender identity, gender expression, political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.
