at Hy-Vee Food Stores in Quincy, Illinois, United States
Job Description
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Frozen Foods Clerk
Department: Frozen Foods
FLSA: Non-Exempt
General Function:
Provides prompt, efficient and friendly customer service. Rotates and replenishes merchandise. Ensures cleanliness and safety in the department, and checks temperatures of cases for correctness and consistency.
Core Competencies
+ Partnerships
+ Growth mindset
+ Results oriented
+ Customer focused
+ Professionalism
Reporting Relations:
Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Frozen Department Manager; Service Managers
Positions that Report to you: None
Primary Duties and Responsibilities:
+ Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
+ Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
+ Makes an effort to learn customers’ names and to address them by name whenever possible.
+ Assists customers by: (examples include)
+ escorting them to the products they’re looking for
+ securing products that are out of reach
+ loading or unloading heavy items
+ making note of and passing along customer suggestions or requests
+ performing other tasks in every way possible to enhance the shopping experience.
+ Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
+ Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
+ Rotates and replenishes merchandise and ensures highest quality standards are met.
+ Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.
+ Ensures merchandise is displayed neatly on the shelves and labels are readily visible to customers (faces merchandise).
+ Builds end caps display and fills these areas through the week as necessary.
+ Unloads trucks, checks in product, puts product away, and may review invoices.
+ Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.
+ Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
+ Adheres to company policies and individual store guidelines.
+ Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
+ Orders product and supplies as necessary.
+ Assists with inventory.
+ Prices products for customers as necessary.
+ Assists in other areas of store as needed.
+ Performs other job related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics:
+ Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
+ Ability to do arithmetic calculations involving fractions, decimals, and percentages.
+ Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basicdirection.
Education and Experience:
No education requirement. Six months or less of similar or related work experience preferred.
Physical Requirements:
+ Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
+ Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
+ Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions:
This position is continually exposed to noise, temperature extremes, and dampness. There is frequent exposure to equipment movement hazards. This is a fast paced work environment with significant pressure.
Equipment Used to Perform Job:
Pallet jacks, register systems, two wheeler, box cutters, box crusher and C.A.R.S. reordering system
Contacts:
Has daily contact with customers and suppliers/vendors.
Are you ready to smile, apply today.
