Program Manager - Pre-Service and In-Service Training - 1025303-6689

at University of Illinois in Urbana, Illinois, United States

Job Description

• Serve as a program liaison with DCFS, private agency management, and the Office of Learning and Professional Development.
• Serve on the administrative team of the Pre-Service and In-Service Program and manage operational tasks for a team of Pre-Service and In-Service trainers.
• Assist the Associate Director with evaluating operational efficiency and effectiveness, curriculum design, making recommendations for change, and implementing approved recommendations.
• May serve as a trainer and a facilitator for Foundation classes, In-service standalone classes and special cohorts.
• Provide direct supervision and training to Trainers.
• Provide programmatic oversight, leadership, training and supervision as needed.
• Ensure program meets obligated program deliverables and expectations through assisting the Associate Director with the annual regional and statewide planning and implementation of pre-service and in-service training for child welfare specialist professionals.
• Report to Associate Director on all programmatic deliverables, development of training staff, and evaluative measures and outcomes related to training events, use of trainers, and outcomes of deliverables.
• Promote team quality assurance. This includes ensuring team quality improvement, overseeing orientation and professional development for Trainers, calculating, analyzing and evaluating outcome and efficacy data, and overseeing the collection of outcome and efficacy data.
• Offer feedback and training from quarterly observation results. Support the Associate Director with composing program protocols, procedures, and management reports.
• Assist the Illinois Department of Children and Family Services, along with its partners from private child welfare agencies, in the development and approval of annual statewide training schedule.
• Identify, manage and support pre-service and in-service training within the Department by establishing intra-agency and inter-agency linkages, including various committees, work groups and advisory councils.
• Collaborate and assist in the receipt and the administrative review and approval of statewide pre-service and in-service training requests. Collaborate in the administration, evaluation and quality assurance of all approved pre-service and in-service programs and courses. Participate in local agency meetings.

• Master's degree from an accredited college or university in Social Work or a related field, which may be psychology, education, human services, humanities, and/or a field of the social sciences or other related direct or indirect service practice.
• Professional experience of five or more years in public or child welfare services, with two or more years of supervisory experience which included oversight of staff development.

• Three or more years of experience conducting training in a public or private child welfare specialists training program. Licensed Direct Service Child Welfare Employee (CWEL) under DCFS Rule, Part 412.

• Demonstrated business, planning, organizing, decision making and problem-solving skills.
• Strong time management, organizational, and communication skills.
• Ability to complete multiple tasks and high volume of work within a setting of frequently competing priorities.
• Mature, professional attitude and appearance.
• Openness to continuing professional growth, learning, and enhancement of professional skills.
• Ability to meet deadlines while producing high-quality deliverables.
• Leadership of multiple staff in a high paced, multi-location environment.
• Understanding of Child Welfare organizational related issues and culture.
• Understanding of Adult Learning, as well as professional development techniques and methodologies.
• A basic understanding of population served by child welfare services, and the roles and duties of child welfare staff.