at Illinois State University in Normal, Illinois, United States
Job Description
The Application Administrator works within a team environment to maintain, optimize, and provide technical expertise for enterprise and business level information systems (Software Applications and Hardware Components). The incumbent oversees Enterprise and/or Business Applications acting as a Primary or Backup Administrator for off the shelf or open-source business processing software tools for ITSM (Cherwell, ServiceNow), Finance/Accounting Packages (Ellucian Colleague, TouchNet), Learning Management (Canvas), Facilities, Scheduling, Planning, etc. Some of the larger software tools this team is responsible for include Cognos, SolarWinds, Orion, WebTMA, Confluence, GitLab, etc.
Primary responsibilities for this position include software installation, patching, performance tuning, configuration, documentation, and troubleshooting and/or coordinating those with a managed services provided. In addition, the Application Administrator will assist in continuous improvement and innovation to enhance customer experience and the ROI with each application they support.
Technology Solutions provides information technology products and services for the administrative and business functions of Illinois State University. Through our Technology Support Center and our highly trained staff, Technology Solutions looks to improve the campus experience for all students, faculty, staff, and the rest of the campus community.
The Application Services (APPS) team develops, administers, and delivers quality application services to the University. They work on enterprise and business applications, such as PeopleSoft, Canvas, and others. https://techsolutions.illinoisstate.edu/
Position Highlights:
- There is the potential for 100% remote work or a hybrid arrangement in this position, residency within the State of Illinois required. Eligibility is based upon employee performance, appropriate remote working environment, and business needs.
University Benefit Highlights:
- Health, dental, vision, and life insurance
- Tuition waiver benefits are available to staff as well as their eligible dependents.
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid vacation and sick time
- Retirement and supplemental retirement
- For more University Benefit information: https://hr.illinoisstate.edu/benefits/
- Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here: https://hr.illinoisstate.edu/benefits/insurance/
