at Breakthru Beverage Group in Cicero, Illinois, United States
Job Description
Senior Customer Care Associate 1
Location
US-
ID
2024-27228
Type
Regular Full-Time
Category
Operations- Other
Overview
The Senior Customer Care Associate 1 is responsible for providing world class service in a leading-edge call center environment by processing VIP orders, working closely with the markets to resolve customer issues and resolving customer inquiries in a courteous, timely, accurate, and professional manner to support the sale and marketing of our suppliers to our key accounts from chain and national customers.
Pay: $20.00 per hour
Work Hours - 11:30 AM EST - 8:00 PM EST
The position is 100% Remote however you must reside in one of the states below and be able to commute to an office if needed.
Illinois
Maryland
New York
Arizona
Colorado
Connecticut
Delaware
Florida
Minnesota
Nevada
South Carolina
Virginia
Washington D.C.
Wisconsin
Missouri
Responsibilities
Manages and processes orders for Key Accounts received from chain and national buyers.
Utilizes 3rd party systems to retrieve orders.
Works closely with the markets to ensure VIP customers have proper pricing and credits.
Ensure that sales are captured by responding to customers and entering orders accurately and efficiently in SAP.
Ensure customer inquiries are successfully resolved using multiple customer support tools (including conducting research in SAP and/or contacting business units as appropriate).
Maintain world class standard of customer service.
Successfully perform against department scorecards and metrics.
Identify and seek to continuously exceed service requirements of business units by building and managing relationships with customers and contacts at each unit.
Have world-class customer relations by developing a rapport and actively listening to gain more information where necessary to provide consultative support and recommendations.
Identify and evaluate opportunities to increase customer retention, maintain customer confidence, protect operations by keeping information confidential, and sustain satisfaction by suggesting alternatives to out of stock or limited quantity items and informing customers of available deals, etc.
Other duties, as assigned by the jobholder's supervisor, may also be required.
Qualifications
Bachelor's degree in related field and/or equivalent training and work experience
Minimum of 1 years' experience in a customer service role
Proficient PC skills using MS Office and other various computer programs including presentation software
Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills
Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines
Analytic and Reporting skills
Utilize sound judgement and problem-solving skills
Ability to work in fast-paced, high-volume, team environment
Preferred Qualifications:
Experience in consumer products or distribution industry
Physical Requirements:
While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone
Competencies:
Accountable for results which impact the department.
Selects best option from a set of defined procedures/ solutions using common sense and experience of similar situations.
This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.
EEO Statement
Category
Operations- Other
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Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics.
The EEO is the Law poster is available here: EEO Poster, if you need a reasonable accommodation because of a disability for any part of the employment process, please call (708) 298-3536 and let us know the nature of your request and your contact information.
