at Natus Medical in Schaumburg, Illinois, United States
Job Description
In this role, you will take a leading role in architecting the delivery of product service and repair to our customers, from early design of new devices to establishing global service and repair centers. You will act as a key interface between product development and manufacturing engineers and technical service, repair procedures, and sales to minimize product downtime for our customers.
Key Responsibilities
Define service levels, workflow, and repair locations for new and established devices
Write, release, and maintain service manual, repair instructions, and troubleshooting guides for new and establish products
Establish Service Engineering within the R&D Engineering organization as the end-to-end Service technical expert
Collect and translate design inputs from sales and service for new product introduction
Provide review and input of new design for serviceability
Apply ISO 13485, US FDA Quality System Regulations (21 CFR 820), EU MDR and relevant international standards to design activities.
Coordinate activities with contributors from service, operations, sales, regulatory and quality affairs, marketing, and cross-functional engineering disciplines.
Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers
Understand, apply, and contribute to the development of quality management system and design controls processes.
Identify improvement opportunities for the service engineering function and deliverables
Travel: up to 15% domestic or international travel
Education and Experience
Bachelor's degree in Engineering or Science
5+ years experience in medical device design and development within medical device preferble.
3+ years experience in designing products for serviceability and creating comprehensive service manuals.
Ability to work within a fast-paced environment, high levels of ambiguity, multiple concurrent projects, and conflicting assignments.
Initiative, attention to detail, customer focus, and commitment to ongoing process improvement.
Knowledge of medical device technology, applicable quality and safety standards, and regulations
Service and repair deployment
Information technology: PCs, servers, software, and databases.
Experience with project management a plus
Ability to communicate effectively in written and spoken English
Compensation and Benefits: Along with a competitive salary and bonus structure, we offer a comprehensive benefit package: Healthcare Benefits that kick in Day 1, 401k Company contributions, 7 paid holidays + 2 floaters, 4 weeks accrued PTO, and up to $5,000 tuition reimbursement annually. Flexible work location in North America.
We are PASSIONATE about:
Natus Medical Incorporated is recognized by healthcare providers globally as the source for solutions to screen, diagnose and treat disorders of the brain, neural pathways and sensory nervous system. Our vision is to deliver innovative and trusted solutions to advance the standard of care and improve patient outcomes and quality of life. Natus products are used in hospitals, clinics and laboratories worldwide.
EEO Statement:Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.
