at Press Ganey Associates LLC in Chicago, Illinois, United States
Job Description
Company Description
Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care. Press Ganey is a PG Forsta company.Job Description
The Application Support Analyst is a client facing position. The Analyst operates as a member of a team to implement, configure, and maintain client data ingress, surveying and reporting throughout the lifecycle of the client's partnership with Press Ganey. With expertise in PG software applications and business procedures, they are responsible for gathering client specific requirements, technical analysis, and product configuration. JavaScript, HTML, Python, PHP, CSS experience is preferred.
The Application Support Analyst should feel confident and comfortable explaining complex topics and conceptualizing how various solutions work in a variety of use cases. The right candidate for this role will have an analytical approach and be able to match solutions for unique client business needs. This role requires a client centric focus to deliver prompt issue resolution, meet implementation timelines, target dates and internal service level agreements.
Duties and Responsibilities
Work within the Application Support team to address client data, surveying, and reporting requests
Facilitate the integration of business owner needs, and translate operational needs and workflow into system specifications and configuration requirements
Capture client requirements and preform data analysis
Offer clients best practice workflow design and associated application configurations
Use software tools to configure, test and validate all patient experience products
Responsible for client support throughout the implementation or on-going support cycle
Prioritize workload and manage timelines to meet client target dates for projects and implementations
Serve as first level support to triage, troubleshoot and find the right expert to quickly resolve client requests
Troubleshoot and resolve any issues while appropriately escalating to next level support or manager as neededQualifications
1-2 years of relevant experience in information technology, health care, client facing project management or operations role
Experience working at or working with health systems
JavaScript, HTML, Python, PHP, CSS experience is preferred
Excellent written and verbal communication skills are required
Working knowledge of technical concepts (such as databases, data imports, and APIs)
Experience working as a junior IT specialist
Excellent analytical, organization and problem-solving skills
Strong attention to detail
The ability to remain up-to-date with the latest software developments
Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)
Ability to handle stressful situations
Education
Bachelor's degree in economics, computer science, or a related field (preferred)Additional Information
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.
Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected base salary for this position ranges from $51,000 to $75,000. It is not typical for offers to be made at or near... For full info follow application link.
Press Ganey Associates, Inc. is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.
