at University of Illinois at Chicago in Chicago, Illinois, United States
Job Description
Customer Service Representative (Part-Time, Nights) - Pediatrics/Pediatrics ICU
Customer Service Representative (Part-Time, Nights) - Pediatrics/Pediatrics ICU
Hiring Department: Pediatrics/Pediatrics ICU
Location: Chicago, IL USA
Requisition ID: 1026157
Posting Close Date: July 4th, 2024
Position Number: CE9968
About the University of Illinois Hospital & Health Sciences System (UI Health)
The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 495-bed tertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.
This is a part-time and benefits eligible position. UI Health offers competitive salaries commensurate with experience. In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition we offer tuition waivers for employees and dependents. Click for a complete list of Employee Benefits.
Description:
This position reports to the department Director/Administrative III or designee. Under general supervision, the Customer Service Representative will perform complex customer service functions day to day document verification and revision, automated and manual/electronic data entry, assistance with performance improvement activities, and assist in all nursing department operations. Duties will also include: greeting patients, answering/routing telephone calls, ordering supplies and other administrative/customer service duties.
Duties & Responsibilities:
Adheres to UI Health Code of Conduct.
Adheres to Nursing's time, overtime, and standards of performance.
Complies with University Health Services TB, flu compliance, and other mandatory requirements.
Completes required orientation program and unit-specific competencies.
Participates in organizational, departmental, and shared leadership activities; supports department and unit.
Greet and screen all staff, visitors and guests who enter the locked units of 5W Pediatrics and PICU.
Takes messages for unit personnel and routes to appropriate parties.
Answer door and buzz staff into unit; Answers telephone, screens, and routes them to appropriate parties (using telephone paging system if necessary) efficiently.
Distributes information related to departmental activities, policies, and other material to affected areas/departments Provides customer service orientation/training to staff as requested.
Perform clerical and customer service duties.
Schedules appointments, consults, and other follow up care for patients
Completes and routes required forms as well as communicates necessary information to the patient about to be admitted, transferred, or discharged.
Perform other related duties and participate in special projects as assigned.
Minimum Qualifications Required:
1. High school diploma or equivalent.
2. Any one or combination totaling three (3) years (36 months) from the following categories:
A. college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
30 semester hours equals one (1) year (12 months)
Associate's Degree (60 semester hours) equals eighteen months (18 months)
90 semester hours equals two (2) years (24 months)
Bachelor's degree (120 semester hours) equals three (3) years (36 months)
B. responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience
Preferred... For full info follow application link.
The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer. Background checks will be performed in compliance with the Fair Credit Reporting Act.
The University of Illinois Chicago is an affirmative action, equal opportunity
institution/employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, sexual orientation, gender identity, veteran or disability status, height, weight, or marital status in employment or the provision of services.
