at The Hershey Company in Hershey, Pennsylvania, United States
Job Description
Part Tim Create Your Candy Bar Attendant - Hershey's Chocolate World $14+CYOCB Attendants
Posted Date:
Jun 27, 2024
Requisition Number:
122345
Job Location: Hershey, PA
Hourly Pay Rate: $14.00 or more based on experience
Minimum Age: 16 years of age or older
Availability: Requires availability to work nights, evenings, weekends, and holiday shifts
Hershey's Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests' experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey's Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities.
This is a part-time position located in Hershey, Pennsylvania, with work hours being primarily in the summer and the fall. The company will not provide relocation assistance or other employment benefits for this position.
Create Your Own Candy Bar (CYOCB) Attendants are responsible for greeting and interacting with guests in the CYOCB attraction by providing customer service to all the guests that enter the attraction. CYOCB Attendants assist guests through the process of "creating their own bar" on an actual factory manufacturing line. Other responsibilities include cleaning and replenishing the assembly line machines, replenishing supplies, scanning guests' entry tickets to the attraction, assisting guests on the candy bar wrapper computers, and having a general knowledge of the machinery and candy-making process. The required skills will be learned primarily through on-the-job training.
Hershey's Chocolate World requires a focus on exceptional customer service and expects employees to be approachable, courteous, knowledgeable about our products, able to clearly communicate with guests and assist them with questions, and provide general information to guests with a high level of professionalism.
Summary of major duties:
Must demonstrate our Customer Service Pledge
Must be approachable showing that our guests are our priority
Must initiate contact with our guests by being courteous and greeting them with a smile
Must be willing to listen to our guests and provide for their needs
Must provide a genuine Thank You to every guest
Greet guests and assist them as they move through the attraction
Listen to customers and provide information to assist them
Memorize a short script and speak clearly to an audience
Clean and replenish assembly line machines and supplies
Minimum knowledge, skills, and abilities required to successfully perform major duties/responsibilities:
Must maintain a neat appearance, meet the uniform standards, and follow the Good Manufacturing Practices Guidelines provided at hire
Must be able to push, pull, lift, and carry 30 pounds
Must be able to walk or stand for 5-8 hours
Ability to bend, stoop, and twist
Must be capable of vocal performance for a period of 30-60 minutes at a time
Must be able to communicate effectively with guests, fellow coworkers, and function effectively as part of a team
Must have basic computer skills
Customer service skills
Teamwork skills
Ability to work in fast-paced environment
Problem-solving skills
Leadership/ability to take initiative
General retail knowledge a plus
Minimum Education and Experience Requirements:
Education: High school diploma or GED equivalent is preferred but not required
Experience: Customer service experience is preferred but not required
This description covers the most significant duties performed, but you may be responsible for other minor-related work assignments.
Nearest Major Market: Harrisburg
The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.
The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans