at AMERISOURCEBERGEN SERVICES CORPORATION in Romeoville, Illinois, United States
Job Description
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing
Summary:
The ideal candidate will beresponsible for designing cutting-edge software frameworks, systems, and products that will set the standard for the industry. You'll use your extensive technical knowledge to conceive system interfaces and business application prototypes, while also identifying and resolving any framework design weaknesses. The goal of this individual will be to maximize Cencora's investment in the ServiceNow's CMDB and Discovery to ensure that the capabilities are being utilized to their fullest.
Primary Duties and Responsibilities:
Establishes and maintains liaison relationship with business partners and IT organization in order to provide effective technical solutions for the CMDB and Discovery
Conducts data gathering and analysis to understand business strategy requirements as they related to the CMDB
Contributes to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction
May provide direction for short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction to ensure alignment to the CMDB
Provides input from a business and IT perspective
Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advice on options
Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions
Assist in the development and implementation of a comprehensive CMDB strategy aligned with organizational goals and ITIL best practices
Help establish governance policies and procedures to ensure data accuracy, integrity, and security within the CMDB
Collaborate with other IT teams to integrate the CMDB with relevant systems and tools, such as incident management, change management, and asset management
Lead efforts to populate the CMDB with accurate and complete data from various sources, including discovery tools, manual inputs, and integration with other IT systems
Implement automated processes for regular data updates, validation, and reconciliation to maintain data accuracy and consistency
Ensure interoperability between the CMDB and other ITSM (IT Service Management) processes to support holistic service delivery and management
Ensure regular audits and reconciliation of the CMDB to maintain data integrity and consistency
Collaborate with IT teams to identify and resolve discrepancies in configuration data
Integrate the CSDM and CMDB with third-party tools and systems such as network monitoring tools, asset management systems, and cloud platforms to ensure a comprehensive and unified view of the IT landscape
Work closely with ServiceNow administrators and developers to integrate the CSDM and CMDB with other ServiceNow modules and applications
Support and troubleshoot Discovery across Cencora, and ensure that Discovery patterns are optimally configured
Ensure that Discovery mid-servers are optimally configured and able to discover the Cencora network including creation and management of discovery schedules
Create custom Discovery patterns and REST discovery for devices not supported natively by ServiceNow
Design and implement custom integrations between ServiceNow and tools within the Cencora enterprise
Assist in the management CI lifecycle including process, policy, procedure definition, and identification of improvement opportunities across asset and configuration management
What your background should look like
Bachelor's degree or in Computer Science, Information Systems, Business, or other related field. Or equivalent work experience
Requires experience/in-depth knowledge of business operations and systems requirements processes
Proficiency in IIBA principles and practices
Typically requires a minimum of five to seven (5-7) years of relevant technical and business work experience
5+ years of ServiceNow platform experience with a strong focus in ITOM & CSDM
Completion of ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD), along with at least two completed CIS certifications
Experience in one or more of the following ServiceNow applications is preferred but not required: SecOps, CSM, FSM, SPM, or HRSD
Strong client-facing experience supporting business... For full info follow application link.
Equal Opportunity Employer/Minority/Female/Disability/Veteran
