at Restaurant Equipment Service Group in Chicago, Illinois, United States
Job Description
Description
Position at Unlimited Service Group
Collections Specialist
Please note: This is an IN-PERSON position, Full Time/Hourly Mon-Friday 7a-4pm in our awesome Addison, IL office.
The Collections Specialist works closely with a portfolio of our valued customers to ensure payments are made within terms and follows up when payments are past due. The ideal candidate would conduct account research/reconciliations, resolving customer billing problems, secure payment on open invoices allwhile having the ability to build strong relationships with customers. A passion for delighting both internal and external customers is crucial for success in this role.
A Typical Day
Engage with our valued customers by phone and email to collect on payments owed.
Make outbound collection calls while keeping and improving customer relations.
Work closely with team members to create ways to bring in cash and future revenues.
Perform account reconciliations as needed to ensure accounting records are aligned.
Maintain strong internal and external customer relations and follow up on any necessary information needed to obtain payment.
Achieve daily call volume goals and monthly AR percentage goals.
Identify and negotiate approved payment arrangements on past due balances while maintaining a strong customer relationship.
Monitor any changes in payment pattern and recommend customer for credit evaluation.
Review orders on hold for release.
Other duties as assigned.
To Land This Opportunity
2-5 years of experience ina collection,accounts receivable, or customer-facing type of role
Experience in handling a large volume small dollar portfolio with outbound call goals.
Must be self-motivated, customer-centric, and highly organized.
Experience reconciling AR accounts a plus.
Ability to function effectively both independently and as a member of a team.
Self-motivated, goal-oriented, with a proven ability to learn quickly and work effectively in a fast-paced work environment.
Experience with Global Edge or other ERP software a plus.
Perks
All the traditional benefits like health insurance, 401K match, employee assistance programs, and time away.
Profit Sharing
Casual dress code
Occasional summer cookouts, holiday lunches
Profit Sharing
About Your Future Team
We are a team of go-getters and take a lot of pride in driving results.
Must successfully complete a background and drug screen.
The RES-G Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
