at Cox Enterprises in Matteson, Illinois, United States
Job Description
* Candidate must reside in the Ready Logistics "North Region" which includes the Northeast and Upper Midwest States.
The Regional Performance Manager responsible to manage the portfolio of carriers in their region. Monitor and analyze trends to ensure all needs of their territory are met. They are a subject matter expert and is intimately knowledgeable of our processes, capabilities, carrier needs and expectations. Overseeing carrier recruitment and onboarding process in their region to ensure the needs of existing and new clients are met. The role requires a high level of decision making, strategic planning accuracy and engagement with impact.
Key Responsibilities:
Serve as an advocate for our network of carriers
Optimize regional carrier networks to achieve above average on time delivery and client satisfaction
Responsible for carrier retention by working to effectively manage the progress and results of each accounts assigned within their region
Monitor and analyze account performance and trends to determine adjustments to carrier expectations/goals/objectives in order to achieve results determines and develops approach to solutions.
Work with high profile 'at risk' carriers, determine action plan to turnaround and retain the relationship
Responsible for remediating issues and addressing all high-level escalations in a timely and effective manner
Have extensive knowledge of Sourcing process to be able to support carriers, internal and external partners through RFPs, TSA renewals and all pre and post award activities
Ability to communicate effectively and clearly articulate regional carrier needs to exacutive team
Work closely with our matrix partners to ensure seamless connectivity between all functional groups in support of delivery and execution
Introduce new and modify existing processes, policies, and procedures that put carriers at the center of daily, strategic engagements
Prepare, analyze, and present monthly operational metrics and reporting for business reviews, operational performance reviews, and 'state of the business' discussions
Review and approve penalties imposed on carries due to non-compliance with KPIs
Advocate continuous improvement and provide feedback and input into processes and systems enhancements to optimize workflows and introduce efficiency
Proactively look for opportunities to drive additional savings outside of pre-determined sourcing areas
Coach, develop, and empower team members and create a cohesive team environment
Lead diverse team - direct, coach, empower and enrich the team; introduce ownership and accountability, and influence extended, matrixed team members
Champion our LDM operating model and ensure team engagement and objectives are achieved
Establish a cadence of communication and touch points with the team to ensure carrier expectations and performance metrics are clear and aligned across all team members
Demonstrate business expertise and analytical skills required for managing their key performance indicators, goals and objectives, and profitability goals
Qualifications:
Equivalent combination of education and work-related experience: High School Diploma and 14 years of relevant experience in the related field. ~OR~ Bachelor's Degree and 7 years of relevant experience in a related field and 1 year of experience in a leadership role ~OR~ Master's Degree and 5 years of relevant experience in the related field. ~OR~ Ph.D. and 2 years of relevant experience in the related field.
5+ years leadership role preferred
Servant leader with proven ability to develop high performing teams
Demonstrated ability to operate effectively in highly matrixed environments
Demonstrated track record of assessing, developing, and empowering talent
Strong organizational skills and demonstrated capacity to develop and implement practical strategies, plans, and solutions to identified issues and problems.
Track record of taking initiative in managing multiple priorities and to work effectively under pressure when facing extremely short deadlines.
Excellent verbal and written communication skills.
Good judgment, discretion, tact and the ability to work easily at all levels within the organization
Ability to partner well with colleagues in a matrixed work environment.
Ability to work independently and to undertake responsibilities with minimal guidance.
Adapting approach and comfortable with ambiguity.
Must be adept at handling complexity of situations and... For full info follow application link.
Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
