at SIRVA, Inc. in Oakbrook Terrace, Illinois, United States
Job Description
The Director, Global Account Management is directly responsible for managing both the domestic and international client relations and account strategy. This position must exemplify all of Sirva's core values at all times.
*This position is open to being filled virtually in Canada.
40%
* Responsible for managing domestic and international client relations, account strategy, trend analysis and upselling new and existing products for existing clients.
* Maintain a high level of client satisfaction with program costs and service. Maintain and approve client portfolio of revenue and profit projections.
* Primary contact to the corporate client in the administration of client's relocation program.
* In collaboration with policy consulting department to research and recommend policy changes as needed to enhance effectiveness of client's relocation program.
* Resolve complex problems for clients to maximize customer satisfaction.
* Facilitation of client reporting based on client needs. Plan and conduct client reviews and meetings.
* Identify opportunities to maximize revenue and propose new services and/increase fees.
20%
* Partner with Domestic and/or Global Relocation Managers, Supply Chain, and Client Finance to achieve client goals by maintaining and measuring metrics through an audit driven environment.
* Communicate policy changes to team. Coordinate and lead client update meetings with operations team.
20%
* Partner with implementation team and completes designated responsibilities to ensure successful client transition.
10%
* Assist the Relocation Operations training department as requested/as needed.
* This would include mentoring for on-the-job training, employee development and acting as a subject matter expert. Provides direction and feedback to new team members and constructive performance feedback to management.
10%
* Pull and compile reports per client requests.
* Review and present this information in a consistent format to our corporate clients.
Qualifications
* Minimum 3 years of US domestic relocation and/or international assignment management experience, including operational management experience required
* Minimum 3 years team leadership experience required
* 2-5 years corporate client or account management experience preferred
* Strong problem solving and conflict resolution skills
* Financial/Accounting knowledge preferred
* Excellent oral, written, presentation communication skills
* Excellent project management skills
* Strong negotiation skills
* Good understanding of business application technology
* Global living/working experience preferred
* High school diploma required
* Undergraduate degree preferred
* CRP and/or GMS preferred
#LI-Remote
SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (SIRVA, Team Relocations, Allied, northAmerican, & SMARTBOX) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a "one-stop shop" can provide. We're a team that works globally to provide the best service locally - a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.
SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!
At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits... For full info follow application link.
