at Dunkin' in Bloomington, Illinois, United States
Job Description
We are looking for a Restaurant Manager to help manage our Dunkin’ Team!
A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards, franchisee standards and in compliance with all applicable laws.
Responsibilities:
Team Environment:
+ Hire, train and develop their employees
+ Communicate job expectations to their employees
+ Plan, monitor, appraise and review their employees’ job performance
+ Provide coaching and feedback; disciplines when appropriate
Operational Excellence:
+ Create and maintain a guest first culture in the restaurant
+ Ensure all shifts are appropriately staffed to achieve guest service goals
+ Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
+ Ensure Brand standards and systems are executed
+ Prepare and complete action plans; implement production, productivity, quality and guest service standards
+ Complete audits and implement plans to drive system improvements
Profitability:
+ Control costs to help maximize profitability
+ Execute all in-restaurant marketing promotions in a timely manner
+ Execute new product roll-outs including team training, marketing and sampling
+ Set sales goals and track results
Skills and Qualifications:
+ Fluent in English
+ Math and financial management
+ Restaurant, retail, or supervisory experience
+ At least 18 years of age (where applicable)
+ High School diploma, or equivalent
Competencies:
Great Focus:
+ Understands and exceeds guest expectations, needs and requirements
+ Develops and maintains guest
+ Displays a sense of urgency with guests
+ Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
+ Resolves guest concerns by following Brand recommended guest recovery process
Passion for:
+ Sets and maintains high standards for self and others, acts as a role model
+ Consistently meets or exceeds goals
+ Contributes to the overall team performance; understands how his/her role relates to others
+ Sets, prioritizes and maintains focus on important goals
+ Reads and interprets reports to establish goals and deliver results
+ Seeks ideas and bes
